PAM and MFA Service Manager@ A1 Competence Delivery Center

A1 Competence Delivery Center is a vital component of A1’s telecommunications business. Acting as an expertise hub, CDC is dedicated in delivering full range of high-quality IT, network, financial and other services to support A1’s operations across all OpCos, independent of location.

Using the power of A1 Group and leverage synergies, CDC enables transparency of resources, key skills and knowledge expansion and personal career growth opportunities’ enhancement, paired with job stability.

We are expanding the Identity and Access Management DC of the A1 Competence Delivery Center. Be part of this exciting journey!

This job can be performed by all countries within our A1 footprint.

Job purpose
We are seeking a highly skilled and motivated PAM (Privileged Access Management) and MFA (Multi-Factor Authentication) Service Manager to join our team. This role involves leading a team of engineers and technicians responsible for maintaining and managing PAM and MFA solutions.

Role insights:

• Lead and mentor a team of engineers and technicians.
• Oversee the maintenance and management of PAM and MFA solutions.
• Ensure timely resolution of tickets related to PAM and MFA.
• Onboard new target systems to PAM and MFA solutions.
• Responsible for ongoing operation of PAM and MFA solutions.
• Manage activities for maintenance (installation of updates/upgrades and
patching, configurations) of PAM and MFA solutions and adjust them to
stakeholder’s current requirements.
• Monitor the progress of current projects and take necessary actions to meet
project goals, including coordination and delegation of tasks to the
respective service team members.
• Support ongoing activities within IAM Operations, including PAM and MFA
solutions.
• Coordinate, support, and monitor troubleshooting of technical problems,
health-check monitoring, and incident management.
• Oversee and guide all activities of the MFA and PAM service team and ensure
the team follows best practices and maintains service level agreements.
• Resolve complaints and concerns from service users professionally and in a
timely manner.
• Support the team manager with administrative tasks including reporting,
budgeting, project planning, and task prioritization.
• Coordinate SLA creation and monitor execution, develop problem
management and service improvement plans.
• Suggest and implement improvements for managed services (PAM & MFA).
• Maintain strong relationships with vendors, integrators, and target system
responsibles
• Ensure proactive lifecycle, change, and security management.
• Perform tasks in a timely and professional manner

What makes you unique:

• Bachelor's degree in Computer Science, Information Technology,
Management or a related field.
• Proven experience in managing Identity and Access Management solutions.
• Strong leadership and team management skills.
• Excellent problem-solving and analytical abilities.
• In-depth knowledge of PAM and MFA best practices and industry standards.
• Relevant certifications (e.g., CISSP, CISM, Certified Identity and Access
Manager) are a plus.

If you are interested in this challenging opportunity, please do not hesitate to submit your application till 23.04.2025.