Technical Support Engineer

Description

We are looking for a Technical Support Engineer (TSE) who is ready to join our team! 

Why Mitiga?

Mitiga is the industry's only complete solution for cloud threat detection, investigation, and response — built by investigators, for investigators. Mitiga supercharges today’s SOC teams with the cloud capabilities that enterprises have been missing, delivering broad visibility across clouds and SaaS, automation that speeds investigations, and rich context that informs cloud threat detection, hunting, and response. Together, Mitiga's capabilities minimize breach impact and enhance enterprises' cyber resilience. As an Innovation Sandbox Finalist at RSA 2024 and a new SYN Ventures portfolio company (Series B, January 2025), Mitiga is an innovator and pioneer in Cloud Security.

What You'll Do 

• Collaborate with product management and engineering to address technical customer requests and issues.  
• Leverage customer feedback to deliver insights to internal teams about product improvements.   
• Respond to customer questions, issues, and requests, troubleshooting and resolving them efficiently. 
• Document system configurations, processes, and procedures, maintaining accurate and up-to-date documentation for reference and knowledge sharing.  
• Develop proficiency in Mitiga’s platform to effectively respond to ‘how-to’ questions. 
• Ensure follow-up and timely closure of all tickets, including those escalated to other teams. 
• Contribute to the continuous improvements of internal processes and workflows. 

Requirements

Who You Are 

• 3–5 years of experience as a Technical Support Engineer (TSE), ideally in cybersecurity and Cloud/SaaS environments, with a solid understanding of major cloud platforms (AWS, Azure, Google Cloud), including their security and telemetry capabilities. 
• Customer-focused and collaborative professional with a results-driven mindset, dedicated to providing responsive and empathetic support. 
• Thrive in fast-paced, customer-centric environments and perform well under pressure. 
• Strong analytical and problem-solving skills. 
• Proven ability to support and troubleshoot SaaS-based products, using tools like Splunk to investigate issues related to onboarding and services. 
• Skilled in SQL, including writing and modifying queries for data extraction. 
• Excellent English communication skills, both verbal and written. 

It Would Be Nice If You Had 

• Hands-on experience integrating with SIEM/SOAR tools.  
• Strong grasp of threat detection, response workflows, and cloud attack surfaces.  
• Proficiency in scripting languages (such as Python, and Bash). 

Some More Details and Perks

Our benefits package includes remote work flexibility, comprehensive health insurance (medical, dental, and vision), a 401(k) plan with matching contributions, unlimited PTO, reimbursement for cell phone expenses, state-of-the-art equipment and more.

For more information, visit us at www.mitiga.io. 

Mitiga is an equal opportunity employer, committed to diversity and inclusiveness and aim to attract, retain, and engage a diverse workforce. We consider all qualified applicants without regard to race, color, nationality, gender, gender identity, sexual orientation, religion, disability, age or any other characteristic protected by law.