Sr Cyber Defense Ops Specialist

Senior Cyber Defense Ops Specialist
The Senior Cyber Defense Operations Tactical Support Specialist will be a key contributor within the Cyber Security and Resilience (CS&R) Cyber Defense team and will be responsible for working closely with all the Cyber Defense Teams, as well as commercial vendors and other Citizens Bank functional teams. 
In this role, you will be responsible for (but not limited to):

•    Delivery of initial training to newly hired SOC analysts, and targeted training thereafter
•    Review and refine existing cyber defense training curriculum based on NIST/NICE framework to reflect changes in organizational security policies, regulations and compliance requirements 
•     Assist in evaluation of security toolsets utilized by the Cyber Defense SOC Analysts 
•    Collaborate with the Cyber Defense Management Team to identify training needs and skill gaps within the SOC Analysts 
•    Execute a ticket quality assurance review of tickets worked by the SOC analysts and provide constructive feedback on areas of improvement required. 
•    Performing ongoing monitoring and threat analysis, analyzing logs, net flow data, and packet capture
•    Mentor junior staff on a team of security and technical professionals
•    Identifying potential IT security incidents and calling out information to appropriate Incident Response senior staff
•    Assessing threat and vulnerability information from all sources (both internal and external) and promptly applying applicable mitigation techniques
•    Using information from cyber security tools and processes, assessing potential security and business impacts while presenting recommendations to management
•    Proactively protecting, monitoring, investigating, and resolving threats to secure user environment and company assets

Experience and Skills:

•    3 years’ experience in the cyber security industry with experience in cyber security operations, systems compliance and hardening, network operations, and / or operational support roles
•    Knowledge of enterprise logging, including application, OS, and security technology logging
•    Demonstrated understanding of various operating systems with an emphasis on Security Operations
•    Experience with AWS/Azure/Google Cloud
•    Experience with computer security incident handling, coordination, and response

Education, Certifications and/or Other Professional Credentials:

•    Bachelor’s Degree (Security / IT Related) or equivalent combination of experience
•    A combination of relevant industry certifications including, but not limited to ITIL Foundations, CCP, Net+, Sec+, CEH, etc. 

Hours & Work Schedule

Hours per Week:  40
Work Schedule:  Monday through Friday 
 

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders.

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Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.