Global Cyber Security Help Desk Associate 2 (Italian/German)

Support State Street’s 24/7 Security Administration Services Help Desk providing professional support to internal users and clients for our global operation.

 

What you will be responsible for

As a Global Security Help Desk Associate you will

• Field incoming calls/chats from global employees and clients regarding application ID access and password support.
• Document and report on status of pending inquiries regarding system access issues.
• Provides support for approximately 50 platforms across several hundred mainframe, midrange and web based applications.
• Handles approximately 50 to 70 calls per day maintaining average handle times between 5 and 6 minutes.
• The ability to maintain confidential information with sensitivity and professionalism is critical.
• The ability to self-manage by using internal help desk SOP knowledge base.
• The ability to adapt to updates in procedures and processes.

 

What we value

These skills will help you succeed in this role

• Communication Skills
• Highly Organized
• Maintaining Security while remaining professional and courteous
• Basic Troubleshooting Skills

 

Education & Preferred Qualifications

• Experience, Studies or Certifications in the field of IT Support or Cyber Security

 

Requirements

• Fluent in English and Italian/German

 

What we offer:

• Indefinite contract from day one
• Private medical care – Luxmed Gold Package
• Live and health insurance
• Retirement program
• Flexible working hours
• Multisport Plus card
• Training opportunities organized internally and externally ( employee-chosen external trainings / qualifications / postgraduate studies/ language courses)
• Additional days off (volunteering days, disconnect day, birthday off day) 
• Paid referral program (for referring candidates to open positions)
• Participation in company committees: Sports Club, Culture & Nationality Committee, Diversity Committee, Toastmasters (public speaking practice), ESEAN (Environmental Committee) and many others
• Technical / Leadership development path

Are you the right candidate? Yes!

We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don’t necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to Flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

State Street's Speak Up Line