Senior Executive-Business Process & Service Excellence -Data Security/Network Security/NOC

Responsibility

  Monitor IT networks and responding to alerts and hardware malfunctions.    Support troubleshooting problems as required on the LAN, Wireless, Voice and WAN networks.   Create and maintain dashboards highlighting performance issues and compiling LAN and WAN incident reports.   Perform regular checks on network hardware and software, audit network configurations and report findings.   Coordinate and oversee support with external service partners.   Communicate with site technicians, third parties and management for prompt issue resolution.   KPI’s Complexity

Incident response and ticket resolution according to SLAs

IT service delivery with good quality and on time

Accurate and applicable incident reporting

 

  Key Business contacts (internal): Key Business Contacts (external):   External IT providers Decision-making authority:   Decisions on a technical level within his area of responsibility in coordination with their direct superior.  

 

 

KNOW HOW Education & Training:

Knowledge of service design, network configuration, and business impact of events and symptoms.

Expertise in monitoring tools, ITSM tools, backup, and DR tools (HP Aruba, SolarWinds, ServiceNow).

Fundamental knowledge of networking technologies (ex: Switching, Routing, Wireless and Voice).

Excellent problem-solving skills and keen ability to diagnose and troubleshoot technical issues.

 

Experience:

Bachelor’s degree in related field or 2+ years of experience in a NOC environment and familiarity with monitoring and ITSM tools.

 

Competencies:

Knowledge of incident models, diagnostic tools, methods. Must be highly self-motivated, self-directed, and able to guide technical personnel. Ability to analyze complex problems, determine root causes and implement corrective action. Strong verbal and written communication skills in English.

 

EXL (Nasdaq: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 55,000 employees spanning six continents. For more information, visit  www.exlservice.com.

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.