IDAM Customer Identity & Access Management (CIAM) Technical Lead

POSITION SUMMARY

Zoetis, Inc. is the world's largest producer of medicine and vaccinations for pets and livestock. 

Join us at Zoetis India Capability Center (ZICC) in Hyderabad, where innovation meets excellence. As part of the world's leading animal healthcare company, ZICC is at the forefront of driving transformative advancements and applying technology to solve the most complex problems. Our mission is to ensure sustainable growth and maintain a competitive edge for Zoetis globally by leveraging the exceptional talent in India.

At ZICC, you'll be part of a dynamic team that partners with colleagues worldwide, embodying the true spirit of One Zoetis. Together, we ensure seamless integration and collaboration, fostering an environment where your contributions can make a real impact. Be a part of our journey to pioneer innovation and drive the future of animal healthcare.

The Customer Identity & Access Management (CIAM) Technical Lead is responsible for the design, implementation, and management of customer identity and access management solutions, leveraging the SAP Customer Data Cloud (SAP CDC/Gigya) platform. This technical leadership role involves overseeing the technical architecture and ensuring the quality of deliverables from a Managed Service Provider (MSP), while also performing hands-on configuration and development tasks. The role plays a critical part in ensuring secure, seamless, and scalable customer experiences while adhering to Zoetis’ global security standards.

As part of the global IDAM team, this role defines and enforces policies, executes processes, and enables systems to ensure appropriate access management across Zoetis' digital ecosystem. The CIAM Technical Lead collaborates with global stakeholders, including executives, to support mission-critical B2B and B2C systems and processes. With a strong emphasis on maximum uptime, operational efficiency, and security, this position is essential for sustaining Zoetis’ digital transformation and growth initiatives.


POSITION RESPONSIBILITIES
Percent of Time
• Lead the design and implementation of SAP Customer Data Cloud (SAP CDC/Gigya) solutions, including customer identity and access management (CIAM), consent management, and preference management.
• Oversee the technical execution of SAP CDC integrations with enterprise applications, ensuring seamless and secure connectivity.
• Perform hands-on configuration, customization, and development of SAP CDC solutions to align with business needs and security requirements.
• Establish and enforce technical best practices for identity management, authentication, single sign-on (SSO), and data privacy compliance, including adherence to regulations such as GDPR and CCPA.
• Collaborate with business stakeholders, developers, security teams, IT operations, and Managed Service Providers (MSPs) to enable successful deployment and adoption of SAP CDC solutions.
• Provide technical leadership and oversight to MSPs, ensuring deliverables align with technical roadmaps, design patterns, and CIAM solution frameworks.
• Partner with SAP, third-party vendors, and MSPs to evaluate new capabilities, enhancements, and integration strategies for continuous improvement.
• Mentor and guide development and support teams, fostering a culture of technical excellence and continuous learning.
• Monitor system performance, security, and scalability, proactively identifying and resolving potential issues to maintain operational excellence.
• Stay informed on industry trends and emerging technologies in customer identity, access management, and data security to drive innovation and best practices.
100%

ORGANIZATIONAL RELATIONSHIPS

• Reports to ZICC based IDAM Enablement & Integration Lead, with dotted line to US-based Head of CIAM
• Engage in close interaction with the US-based IDAM/CIAM teams to ensure alignment with global strategies and initiatives.
• Be part of the global Technology Risk Management organization, which reports to the Chief Information Security Officer (CISO).
• Collaborate regularly with ZTD Infrastructure teams, including Platform Services, IT Service Desk & Site Services, Global Network Services, and Digital Workplace Services teams.
• Interact with external vendors or partners providing software, services, or APIs that require integration with IDAM systems, including establishing requirements, negotiating contracts, and facilitating technical integration.
• Collaborate with implementation partners responsible for deploying, configuring, or maintaining integrated solutions within Zoetis’ IT landscape.

RESOURCES MANAGED  
Financial Accountability
This role does not have responsibility for any operational budget.

Supervision
This role does not have any supervisory responsibility.


EDUCATION AND EXPERIENCE
Education:
• University Degree in Computer Science or Information Systems is required
• MS or advanced security/identity courses or other applicable certifications is desirable, including
o SAP Certified Development Associate – SAP Customer Data Cloud
o Certified Information Systems Security Professional (CISSP)
o AWS/Azure Cloud Architect Certification
Experience:
• Minimum 6+ years of experience in Information Systems
• 4+ years of detailed, hands-on experience with CIAM, including authentication and authorization management
• 4+ years of experience in SAP CDC/Gigya architecture, design, and implementation.
• 2+ years of experience in the pharmaceutical or other regulated industry, especially Animal Health.
• Experience working with global teams across multiple time zones.
• Proven experience in managing medium to large-scale, global IT projects.
• Demonstrated ability to work within diverse technical teams.
• Proven experience in leading technical teams and managing end-to-end solution delivery.
• Strong experience collaborating with Managed Service Providers (MSPs), with a focus on ensuring quality and alignment.

TECHNICAL SKILLS REQUIREMENTS
This is a detailed hands-on technical role. The ideal candidate will be proficient in the majority of the following areas:

Customer Identity & Access Management (CIAM):
• Strong knowledge of customer identity and access management (CIAM), authentication standards (OAuth, OpenID
• Connect, SAML), and security protocols.
• Hands-on experience with SAP CDC APIs, SDKs, webhooks, and event-based architectures.
• Expertise in configuration, customization, and development of SAP CDC solutions.
• Experience with data privacy, consent management, and regulatory compliance frameworks (e.g., GDPR, CCPA).

Identity Solutions & Web Development:
• Experience working with B2B and B2C identity solutions.
• Required experience with web development, including front-end and back-end technologies.
• Strong experience with authentication protocols, including OpenID Connect and SAML.
• Proficiency in integration using Webhooks, REST APIs, CRUD operations, and ETL processes.
• Expertise in web technologies, REST APIs, JavaScript, and front-end frameworks (React, Angular, Vue.js).
• Experience implementing social login integrations (e.g., Google, Facebook) and fraud detection mechanisms.
• Integration of CIAM with enterprise systems such as CRM, e-commerce platforms, and customer support portals.

Cloud Platforms & Federation:
• Experience with cloud platforms (AWS, Azure, GCP) and identity federation strategies.

Soft Skills & Communication:
• Strong problem-solving, analytical, and communication skills.
• Ability to lead cross-functional teams and drive technical discussions and decisions.
• Must be fluent in both written and spoken English, with the ability to communicate effectively across technical and non-technical audiences.

PHYSICAL POSITION REQUIREMENTS

Availability to work between 1pm IST to 10pm IST hours (minimum 3 hours of daily overlap with US ET Time zone)