IDAM Directory & Authentication Engineer

POSITION SUMMARY

Zoetis, Inc. is the world's largest producer of medicine and vaccinations for pets and livestock. The Zoetis Tech & Digital (ZTD) Global Technology Risk Management Organization is a key building block of ZTD.

Join us at Zoetis India Capability Center (ZICC) in Hyderabad, where innovation meets excellence. As part of the world's leading animal healthcare company, ZICC is at the forefront of driving transformative advancements and applying technology to solve the most complex problems. Our mission is to ensure sustainable growth and maintain a competitive edge for Zoetis globally by leveraging the exceptional talent in India.

At ZICC, you'll be part of a dynamic team that partners with colleagues worldwide, embodying the true spirit of One Zoetis. Together, we ensure seamless integration and collaboration, fostering an environment where your contributions can make a real impact. Be a part of our journey to pioneer innovation and drive the future of animal healthcare.

The global Identity, Directory & Access Management (IDAM) team defines and enforces policies, executes processes, and enables systems to ensure appropriate access management across Zoetis' digital ecosystem. Key IDAM functions at Zoetis include Identity Governance & Administration (IGA), Directory & Authentication Services, Multi-Factor Authentication (MFA), Public Key Infrastructure (PKI), Customer Identity & Access Management (CIAM), and Privileged Access Management (PAM), among others.

The IDAM Directory & Authentication Engineer is responsible for the engineering and integration of authentication and directory services from both a technology and operational perspective within the Zoetis India Capability Center (ZICC). Focus areas include enabling and integrating enterprise and SaaS applications with Active Directory, Single Sign-On (SSO), Conditional Access, Multi-Factor Authentication (MFA), and other authentication solutions. This role ensures the seamless functioning of mission-critical IDAM services that underpin all Zoetis information systems, emphasizing maximum uptime, security, and operational efficiency. The engineer must possess deep technical proficiency in key areas while maintaining a broad understanding of related technologies. Additionally, the role requires expertise in business processes enabled by IAM solutions, engaging in multiple projects and collaborating with stakeholders across various organizational levels to deliver impactful results.

POSITION RESPONSIBILITIES
• Collaborate with application, infrastructure, and development teams to integrate enterprise and SaaS applications with Active Directory, Single Sign-On (SSO), Conditional Access, Multi-Factor Authentication (MFA), and other authentication solutions.
• Design and implement custom tools to automate repetitive tasks, ensuring efficient operations.
• Assist with maintenance, configuration, and operation of the Active Directory platform and related integrations, focusing on hands-on implementation and technical engineering across corporate and operational technology (OT) environments.
• Monitor the performance, scalability, and security of all in-scope platforms, stepping in to address critical issues or escalations while collaborating with the team on day-to-day management.
• Provide Level 2 (L2) and Level 3 (L3) support for directory-related issues, troubleshooting complex problems and delivering high-quality user experiences.
• Participate in shift rotations to deliver 16x5 operations for IDAM services, while offering off-hours escalation support for high-priority incidents (P1, P2).
• Execute installation, maintenance, and configuration changes across in-scope IDAM systems and services, leveraging coding and engineering expertise for efficient implementation.
• Lead, mentor, and develop a team of L2 and L3 administrators, analysts, and engineers, fostering professional growth while driving operational excellence across IDAM functions.
• Ensure close collaboration between the ZICC IDAM team and Service Desk, Site Services, and Security Operations teams to enhance IAM support processes and optimize cross-team workflows.
• Act as a hands-on technical subject matter expert, providing detailed coding, configuration, and engineering guidance for IDAM programs and initiatives.
• Ensure compliance with global IDAM policies, processes, and regulatory requirements, delivering secure and efficient access to Zoetis information systems for all users. 100%

ORGANIZATIONAL RELATIONSHIPS
• Reports to ZICC Directory & Authentication Technology Lead, with dotted line to US-based Head of IDAM and IDAM Operations & Directory Services Leads
• Be part of the global Technology Risk Management organization, which reports to the Chief Information Security Officer (CISO).
• Collaborate regularly with ZTD application, business partner, and infrastructure teams
• Interact with external vendors or partners providing software, services, or APIs that require integration with IDAM systems, including establishing requirements, negotiating contracts, and facilitating technical integration.
• Collaborate with implementation partners responsible for deploying, configuring, or maintaining integrated solutions within Zoetis’ IT landscape.

EDUCATION AND EXPERIENCE
Education:
• University Degree in Computer Science or Information Systems is required
• MS or advanced security/identity courses or other applicable certifications is desirable, including
o Certified Information Systems Security Professional (CISSP)
Experience:
• Minimum 6+ years of experience in Information Systems
• 6+ years of detailed, hands-on experience with IDAM, especially AD, SSO, PKI, MFA
• 2+ years of experience in the pharmaceutical or other regulated industry, especially Animal Health.
• Experience working with global teams across multiple time zones.
• Proven experience in managing medium to large-scale, global IT projects.
• Demonstrated ability to work within diverse technical teams.
• Proven experience in leading technical teams and managing end-to-end solution delivery.
• Strong experience collaborating with Managed Service Providers (MSPs), with a focus on ensuring quality and alignment.

TECHNICAL SKILLS REQUIREMENTS
This is a detailed, hands-on technical role. The ideal candidate will demonstrate proficiency in these areas and provide leadership with respect to specific technologies:

• Enterprise & Cloud Directories:
o Experience integrating applications with Microsoft Active Directory (AD).
o Experience integrating applications with Microsoft EntraID (formerly Azure AD).
o Proficiency in creating and administering Modern Authentication and Conditional Access Policies.
o Expertise in integrating applications with Single Sign-On (SSO) using SAML, OAuth 2.0, and OpenID Connect (OIDC) methodologies.
o Advanced knowledge of Kerberos authentication protocols, including troubleshooting tickets for secure interactions between Active Directory and applications.
o Proficiency in PowerShell scripting for automation, troubleshooting, and administrative tasks, with additional expertise in Python and Bash scripting for hybrid directory operations.
o Experience designing and building REST APIs for custom integrations with Active Directory and authentication platforms.
o Thorough understanding of LDAP security best practices, including encryption (LDAPS) and secure binding mechanisms.
o Familiarity with Passwordless Authentication methods, such as FIDO2 and biometric-based solutions, for enhancing enterprise security.
o Ability to resolve authentication failures, replication issues, and service outages by leveraging strong troubleshooting and debugging skills.
• Multi-Factor Authentication (MFA), Public Key Infrastructure (PKI), Digital Certificates & Encryption:
o Expertise with MFA solutions such as SafeNet MobilePass or similar platforms.
o Knowledge of PKI, including certificate lifecycle management and Microsoft CA/PKI.
o Understanding of SSL/TLS certificates, certificate authorities (CAs), and secure key management principles.
o Experience integrating MFA and PKI solutions with enterprise applications, VPNs, and cloud platforms.
o Experience with Linux authentication and integration with directory services is highly desirable.
• Application Hosting & Privileged Access Management (PAM):
o Strong understanding of on-premises and IaaS application hosting activities, especially in Azure environments.
o Knowledge of PAM integration with directory services, including password vaulting, rotation, and Just-in-Time Access (JITA).
• End-User and Technology Team Support:
o Experience providing or supervising Level 2 (L2) and Level 3 (L3) support for identity and authentication issues for end users and technology teams.
o Knowledge of troubleshooting authentication failures and collaborating with application teams to resolve availability issues.
o Familiarity with incident response and root cause analysis for authentication service outages, identity synchronization issues, and cybersecurity events.
o Experience working with Service Desk, Site Services, and Security Operations teams to enhance IAM support processes.
• Desirable Skills & Additional Expertise:
o Privileged Access Management (PAM): Experience with tools like Delinea Secret Server and Netwrix for JITA is highly desirable.
o Identity Governance & Administration (IGA): Knowledge of SailPoint IdentityIQ for Identity Lifecycle, Access Request & Recertification, and User Provisioning/Deprovisioning is a plus.
o Microsoft Power Apps: Experience building or customizing forms and applications to enhance identity-related workflows is advantageous.
o Database & Data Analytics: Experience with SQL, Alteryx, and data warehousing concepts to streamline workflows and troubleshoot data-related issues is a plus.
• Must be fluent in both written and spoken English, with the ability to clearly communicate across technical and non-technical audiences.

PHYSICAL POSITION REQUIREMENTS
Availability to work between 1pm IST to 10pm IST hours (minimum 3 hours of daily overlap with US ET Time zone)