IDAM Identity Governance & Administration (IGA) Engineer

POSITION SUMMARY
Zoetis, Inc. is the world's largest producer of medicine and vaccinations for pets and livestock. The Zoetis Tech & Digital (ZTD) Global Technology Risk Management Organization is a key building block of ZTD.

Join us at Zoetis India Capability Center (ZICC) in Hyderabad, where innovation meets excellence. As part of the world's leading animal healthcare company, ZICC is at the forefront of driving transformative advancements and applying technology to solve the most complex problems. Our mission is to ensure sustainable growth and maintain a competitive edge for Zoetis globally by leveraging the exceptional talent in India.

At ZICC, you'll be part of a dynamic team that partners with colleagues worldwide, embodying the true spirit of One Zoetis. Together, we ensure seamless integration and collaboration, fostering an environment where your contributions can make a real impact. Be a part of our journey to pioneer innovation and drive the future of animal healthcare.

The global Identity, Directory & Access Management (IDAM) team defines and enforces policies, executes processes, and enables systems to ensure appropriate access management across Zoetis' digital ecosystem. Key IDAM functions at Zoetis include Identity Governance & Administration (IGA), Directory & Authentication Services, Multi-Factor Authentication (MFA), Public Key Infrastructure (PKI), Customer Identity & Access Management (CIAM), and Privileged Access Management (PAM), among others.

The IDAM IGA Engineer is responsible for managing Identity Governance and Administration (IGA) services from both a technology and operational perspective within the Zoetis India Capability Center (ZICC). This role ensures the seamless functioning of mission-critical IDAM services that underpin all Zoetis information systems, focusing on maximum uptime, security, and operational efficiency. The engineer must possess deep technical proficiency in key areas while maintaining a broad understanding of related technologies. Additionally, the role demands expertise in business processes enabled by IAM solutions, engaging in multiple projects and collaborating with stakeholders across various organizational levels.

POSITION RESPONSIBILITIES
• Maintain, configure, and operate the Identity Governance and Administration (IGA) platform and related integrations with a focus on hands-on implementation and technical engineering.
• Build, code, and customize functionalities such as Access Provisioning, Access Requests, Access Recertification, IT Onboarding and Offboarding, and automated data flows to/from authoritative sources, including the Human Resources Management System (HRMS).
• Monitor and optimize system performance, ensuring maximum uptime, scalability, and security of IDAM services.
• Provide Level 2 (L2) and Level 3 (L3) support for IGA-related issues, troubleshooting complex problems and delivering timely, high-quality user experiences.
• Participate in shift rotations to deliver 16x5 operations for IDAM services and provide off-hours escalation support for high-priority incidents (P1, P2).
• Plan, execute, and supervise installations, maintenance, and changes across in-scope IDAM systems and services, utilizing coding and engineering expertise for efficient implementation.
• Develop, test, and deploy advanced functionalities, including APIs, web services, and custom solutions to extend and enhance IDAM capabilities.
• Identify opportunities to optimize IDAM solutions, introduce new features, and build compelling business cases to support strategic initiatives.
• Act as a hands-on technical subject matter expert, offering detailed coding, configuration, and engineering guidance for relevant IDAM programs and initiatives.
• Ensure compliance with global IDAM policies and processes, as well as relevant regulatory requirements, delivering secure and efficient access to Zoetis information systems for all users.
• Lead IDAM data hygiene activities, developing tools and scripts to ensure clean, accurate, and well-managed identity data across systems.
• Collaborate closely with HR teams and other stakeholders to maintain data quality and integrity while aligning IDAM services with business objectives.
100%

ORGANIZATIONAL RELATIONSHIPS

• Reports directly to ZICC IDAM IGA & PAM Technology Lead, with dotted line to US-based Head of IDAM and IDAM Operations Lead
• Be part of the global Technology Risk Management organization, which reports to the Chief Information Security Officer (CISO).
• Collaborate regularly with ZTD application, business partner, and infrastructure teams
• Interact with external vendors or partners providing software, services, or APIs that require integration with IDAM systems, including establishing requirements, negotiating contracts, and facilitating technical integration.
• Collaborate with implementation partners responsible for deploying, configuring, or maintaining integrated solutions within Zoetis’ IT landscape.

EDUCATION AND EXPERIENCE
Education:
• University Degree in Computer Science or Information Systems is required
• MS or advanced security/identity courses or other applicable certifications is desirable, including
o Certified Information Systems Security Professional (CISSP)
Experience:
• Minimum 6+ years of experience in Information Systems
• 4+ years of detailed, hands-on experience with IDAM, especially IGA
• 2+ years of experience in the pharmaceutical or other regulated industry, especially Animal Health.
• Experience working with global teams across multiple time zones.
• Proven experience in managing medium to large-scale, global IT projects.
• Demonstrated ability to work within diverse technical teams.
• Proven experience in leading technical teams and managing end-to-end solution delivery.
• Strong experience collaborating with Managed Service Providers (MSPs), with a focus on ensuring quality and alignment.

TECHNICAL SKILLS REQUIREMENTS
This is a detailed, hands-on technical and functional role. The ideal candidate will demonstrate proficiency in these areas and provide leadership with respect to specific technologies:

• Identity Governance & Administration (IGA):
o Expertise in SailPoint IdentityIQ (IIQ), with hands-on experience in configuration, customization, and day-to-day operational management.
o Proficiency in Identity Lifecycle, Access Request & Recertification, and User Provisioning/Deprovisioning processes.
o Experience integrating IGA tools with enterprise systems such as MS Active Directory, ServiceNow, Workday, SAP, and other platforms.
o Strong development skills in Java, Beanshell, XML, or similar programming languages to customize workflows, connectors, and create REST APIs.
o Solid database and SQL skills for efficient data management, reporting, and integration.
o Knowledge of additional IGA platforms, such as SailPoint Identity Security Cloud (ISC), Saviynt, or others, is a plus.

• Enterprise & Cloud Directories:
o Proficiency in Microsoft Active Directory (AD) integration, including directory structures, trust relationships, user account provisioning/deprovisioning, group management, and replication troubleshooting.
o Functional understanding of Microsoft Entra ID (formerly Azure AD), including Conditional Access Policies, Modern Authentication, Single Sign-On (SSO), and B2B trusts.
o Proficiency in PowerShell scripting for automation of account provisioning/deprovisioning, troubleshooting, and directory-related tasks.
o Ability to resolve authentication failures, replication issues, and service outages across enterprise and cloud directory environments.

• Data Hygiene:
o Experience ensuring clean, accurate, and well-managed identity data across systems.
o Proven ability to establish procedures for decommissioning access for departing employees and reassigning service accounts and entitlements.
o Ability to collaborate with HR to ensure timely and accurate flows of authoritative user data.

• End-User and Technology Team Support:
o Experience providing or supervising Level 2 (L2) and Level 3 (L3) support for identity and authentication issues for end users and technology teams.
o Knowledge of troubleshooting authentication failures and collaborating with application teams to resolve availability issues.
o Familiarity with incident response and root cause analysis for authentication service outages, identity synchronization issues, and cybersecurity events.
o Experience working with Service Desk, Site Services, and Security Operations teams to enhance IAM support processes.

• Desirable Skills:
o Experience with Microsoft Power Apps is a plus, including building or customizing forms and applications to enhance identity-related workflows or integrations.
o Experience with data analytics and automation tools, such as Alteryx, for streamlining workflows and troubleshooting data-related issues is a plus.
o Familiarity with data warehousing concepts and the ability to collaborate effectively with teams managing data warehouses to support identity-related processes is a plus.
• Must be fluent in both written and spoken English, with the ability to communicate effectively across technical and non-technical audiences.

PHYSICAL POSITION REQUIREMENTS
Availability to work between 1pm IST to 10pm IST hours (minimum 3 hours of daily overlap with US ET Time zone)