Cyber-as-a-Service (CaaS) Access and Compliance Coordinator, Acceleration Centre

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Information Technology (IT)

Management Level

Associate

Job Description & Summary

At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative solutions.

Join us as an IT Access and Compliance Coordinator and be the driving force behind seamless onboarding and offboarding for users of 1 Cyber, Privacy & Financial Crimes, including external clients. You’ll ensure timely access, maintain meticulous records, and collaborate with various stakeholders to uphold compliance. Dive into regular access reviews and support users with routine checks. Your role is pivotal in streamlining processes and enhancing user experiences.

Meaningful work you’ll be part of 

As a Cyber-as-a-Service (CaaS) Access and Compliance Coordinator, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include but are not limited to: 

• Onboarding and Offboarding: Maintain and manage onboarding and offboarding processes for both CaaS and 1CP&FC. Ensure access is granted and revoked promptly for both internal and client applications.    

• Internal Team Movement: Track and monitor internal team movement access based on requests from HR and Managers.  Ensure all access changes are documented and compliant with company policies.    

• Audit Management: Maintain records of quarterly internal audits. Ensure all audit documentation is up to date and readily available for review.    

• Standard Operating Procedures (SOP): Connect with Points of Contact (POC) to create SOPs for new clients or maintain periodic reviews with the clients on the SOPs.  Ensure SOPs are always up to date and align with client requirements.    

• Access Review and Verification: Perform regular access reviews to ensure proper access levels and compliance. Cross-verify onboarding and offboarding of users to ensure accuracy and compliance.    

• User Support and Troubleshooting: Connect with new users post-onboarding to address any access issues. Troubleshoot backend issues and ensure timely resolution.    

• Master Tracker Management: Review and update each master tracker on a regular basis. Ensure all data is current and accurately reflects the status of all activities.    

• Client Communication: Maintain regular and rigorous communication with clients.  Track and facilitate access requests to ensure prompt fulfillment.    

• Process Improvements: Should have excellent documentation skills and experience on process improvements. 

Experiences and skills you’ll use to solve 

• Proven experience in IT access management, onboarding/offboarding processes, and compliance 

• Strong understanding of internal audit processes and documentation 

• Familiarity with Cyber security and cloud-based applications is a plus 

• Proficiency in troubleshooting and resolving technical issues 

• Detail-oriented with strong organizational and record-keeping skills 

• Ability to work independently and collaboratively with cross-functional teams 

• Familiarity with cybersecurity and cloud-based applications is a plus 

• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint). Experience in Data Analytics, ServiceNow, and Automation are a plus 

• Ability to handle multiple tasks and prioritize effectively 

• PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer. 

• As a requirement, a Security Clearance is mandatory for all staff who will be engaged on these assignments. Prior to applying, please review the Government of Canada website to ensure you meet the eligibility requirements to obtain this clearance. This will become a condition of your employment with PwC should you receive an offer from us. 

Why you’ll love PwC 

We're inspiring and empowering our people to change the world. Powered by the latest technology, you'll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact and support your wellbeing through a competitive compensation package, inclusive benefits, and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc 

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty, and unceded territories of the First Nations, Métis, and Inuit Peoples. We recognize the systemic racism, colonialism, and oppression that Indigenous Peoples have experienced and continue to endure, and we commit to allyship and solidarity. 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Business Case Development, Business Process Modeling, Communication, Competitive Analysis, Customer Needs Analysis, Customer Relationship Management, Customer Satisfaction, Digitization, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Marketing Management, Market Research, Market Trends, Operationalization, Optimism, Pricing Strategy, Product Development, Product Ideation, Product Lifecycle Management {+ 12 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

Yes

Job Posting End Date

April 21, 2025

At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We’re committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.

We’re committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.

To learn more about inclusion and diversity at PwC Canada: https://www.pwc.com/ca/en/about-us/diversity-inclusion.html. Be a part of The New Equation.

Chez PwC Canada, notre atout le plus précieux, c’est notre personnel. Et c’est en apprenant les uns des autres que nous devenons plus forts. Nous avons à cœur de créer une communauté équitable et inclusive de professionnels de la résolution de problèmes, dans laquelle chacun se sent vraiment à sa place. Nous savons que l’expérience peut prendre diverses formes et, pour nous, donner confiance au public et résoudre des problèmes importants n’est possible que si notre milieu de travail reflète la diversité de la société dans laquelle nous vivons.

Nous tenons à répondre à vos besoins tout au long du processus de demande d’emploi, d’entrevue et d’embauche. Si vous avez besoin de mesures d’adaptation pour être parfaitement à l’aise, faites-le-nous savoir à l’étape de la demande d’emploi.

Pour en savoir plus sur l’inclusion et la diversité chez PwC Canada: https://www.pwc.com/ca/fr/about-us/diversity-inclusion.html. Faites partie de La Nouvelle équation.