Information Security Analyst

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is a global leader in food, environmental, pharmaceutical and cosmetic product testing and in AgroScience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 35 years, Eurofins has grown from one laboratory in Nantes, France to 62,000 staff across a network of over 1,000 independent companies in 61 countries, operating 900 laboratories. Performing over 450 million tests every year, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing. Eurofins is one of the fastest growing listed European companies with a listing on the French stock exchange since 1997.

Eurofins IT Solutions India Pvt Ltd (EITSI) is a fully owned subsidiary of Eurofins and functions as a Global Software Delivery Center exclusively catering to Eurofins Global IT business needs. The code shipped out of EITSI impacts the global network of Eurofins labs and services. The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. Young and dynamic, we have a rich culture, and we offer fulfilling careers.

Job Description

SUMMARY OF ROLE AND OBJECTIVES:

The Information Security Analyst is an analytical and detail-focused professional responsible for enhancing the organization's security posture by analysing data from various dashboards and reports. This role ensures the accuracy, integrity, and effectiveness of security-related data, contributing significantly to informed decision-making and improved security outcomes. The Analyst also provides support for Service Delivery and Process Management activities within the Security Integration, Engagement & Metrics team, and acts as a key backup to the Lead Consultant.

ROLE & OBJECTIVES:

Specific Assignments:

The main responsibilities are:

• Analyze security data across multiple dashboards and reporting tools to identify trends, potential risks, and areas for improvement.
• Ensure the accuracy, completeness, and timeliness of security data and metrics presented to stakeholders.
• Collaborate closely with RISO and ITISC leaders to communicate findings and provide actionable recommendations to enhance the organization's security posture.
• Support Service Delivery Management by reviewing processes, tracking KPIs, and ensuring adherence to established service levels and standards.
• Assist in maintaining robust process management practices by identifying gaps and recommending process enhancements.
• Act as the primary backup for the Lead Consultant, ensuring continuity of service and consistent stakeholder engagement.
• Contribute to future improvements in ticket quality, including Incident, Change, and Problem Management processes, by analyzing performance data and proposing targeted actions.

Other Assignments:

• Provide training and guidance to team members and stakeholders to enhance understanding and effective use of security dashboards and reporting.
• Support the organization in meetings related to security metrics, data reviews, and process improvement initiatives.
• Assist management with ad-hoc requests and day-to-day operational activities.

Qualifications

QUALIFICATIONS AND EXPERIENCE REQUIRED:

Minimum of 2 years of experience in an ITSM role (Change, Incident and Problem management) working with operational and level decision makers. Deep knowledge in IT Service Management tools.

Required

• 3+ years of experience in IT Service Management or a similar role, with hands-on responsibility for Incident, Change, and Problem Management.
• ITIL Foundation Certification is required; ITIL Intermediate or Expert Level certifications are preferred.

Personal profile

• Strong understanding of ITIL processes and frameworks.
• Experience with ITSM tools like ServiceNow, Jira Service Management, BMC Remedy, etc.
• Excellent communication skills with the ability to manage stakeholder expectations and escalate issues as needed.
• Analytical mindset with problem-solving skills to identify root causes and implement effective resolutions.
• Ability to facilitate cross-functional collaboration in a global IT environment.
• Eager to learn and continuously develop personal and technical capabilities.

Education required:

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).
• Languages: fluent English.