Senior Cyber Security Specialist

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your career :

This role offers tremendous potential for growth, not just technically but also in terms of leadership, communication, and organizational visibility. If you're passionate about cybersecurity, incident response, and technical support, it provides a solid foundation for roles in management, strategy, or becoming a subject matter expert with international recognition.

Your Impact :

• Provide Technical Support to customers & partners by phone, e-mail and in person
• Work directly with ETAC, GSRT, ISR, PanAV, DevOps and Software Engineering to get customer problems resolved
• Have thorough understanding of the Software release and bug cycles
• Able to isolate root cause for product defects and Reproduce customer issues in the lab
• Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors- exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
• Networks with key contacts outside own area of expertise- regularly participate in technical discussions with cross-functional teams
• Publish technical support bulletins, provide technical content reviews for Knowledge Base, and contribute to customer-facing forums and other technical documentation.
• Assume technical escalation responsibility for the following threat-related issues:
• Respond to Wildfire verdict and PanAV issues.
• Internet Security Research Team issues (PAN-DB, IP Block List, Suspicious DNS)
• Platform related bugs
• Escalations driven by case age
• Sales Escalations (HOT/At-Risk/Political in nature)
• Breach or Incident response-related escalations.
• Able to conduct multi-vendor troubleshooting
• Develop into Threat Subject Matter Expert
• Has visibility across the entire organization; leadership is recognized across the organization.
• Assist in developing and documenting threat-specific escalation processes.
• Perform due diligence concerning Malware or Exploit analysis
• Develop and deliver threat-specific training materials to the TAC organization.
• Take part in the Follow the Sun on-call shift rotation on weekends and public holidays if required.
• Monitor Threat Queue
• Provide General Threat Consultation to other team members.
• Threat Lab Support, Development, and Replication assistance
• Technical Case Audits - Identify educational opportunities
• Active call assistance

Qualifications

Your Experience

• 5+ years of relevant experience in cybersecurity
• Strong communication skills with ability to effectively convey complex technical issues to all stakeholders
• In-depth understanding of networking concepts and security protocols (e.g., IPSEC, SSL-VPN, NAT, GRE)
• Experience with multi-vendor networking devices and security platforms
• Ability to independently debug complex and unique threat prevention issues
• Experience with Incident Response models is a plus
• Bachelor's degree in Computer Science, Information Technology, or related field; Master's degree preferred
• Professional certifications such as CISSP, CEH, or GIAC Security Expert (GSE)
• Proficiency in scripting languages (e.g., Python, PowerShell) for automation and threat analysis
• Hands-on experience with SIEM tools, intrusion detection/prevention systems, and endpoint security solutions
• Knowledge of compliance frameworks (e.g., NIST, ISO 27001, HIPAA) and their application in cybersecurity
• Demonstrated ability to lead and mentor junior team members
• Experience with cloud security principles and technologies (AWS, Azure, or GCP)
• Strong analytical and problem-solving skills with attention to detail
• Ability to work in a fast-paced environment and manage multiple priorities effectively
• Excellent documentation skills for creating technical reports and presentations

Additional Information

The Team

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission. 

You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry. 

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.