Manager - Group Operational Risk Management

About FWD Group

FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance.

For more information, please visit www.fwd.com

PURPOSE

Assist the VP of ORM with the development and implementation of various operational risk initiatives with a focus on FWD Group internal control programme and work with both Group and the local business units to carry out the programme activities on a continuous basis.  

KEY ACCOUNTAIBILITIES

• Test business process controls, IT general controls, application controls and entity-level controls for design and operational effectiveness in accordance with risk assessment and internal control programme plan

• Document testing results as well as maintain detailed documentation of control processes, assessments and root cause analysis for identified control deficiencies

• Communicate and report testing results to senior team members

• Assist with all internal control programme documentation, including risk and controls matrices, process narratives and flowcharts ensuring they are up to date

• Facilitate communication and collaboration with other departments (e.g., Finance, Actuarial, Operations, etc.) and external parties (as required) to ensure deadlines are met

• Assist in identifying opportunities to use technology (AI, data analytics, etc.) during planning, fieldwork and reporting to drive efficiency in delivery

• Ensure compliance with the internal control programme methodology and reporting, planning and delivery tracking activities

• Support continuous improvement in control identification, design and operation in collaboration with other departments (e.g. Finance, Actuarial, Operations, etc.)

• Support other Group Operational Risk Team activities as required

QUALIFICATIONS / EXPERIENCE

• Bachelor’s degree

• At least 4 years’ experience in the insurance industry in other risk management related areas (e.g. IT, finance, audit)

• Insurance industry risk management experience is preferred

• Member of / certification from an internationally recognised accounting, finance, or risk management professional body is preferred

• Understanding of ICFR and internal control concepts and requirements (e.g. COSO)

• Technology experience and / or qualifications are a plus (e.g. COBIT knowledge, CISA certification, CISSP certification, etc.)

• Have experience preparing meeting materials or presentations for senior management meetings

KNOWLEDGE & TECHNICAL SKILLS

• Conceptual and practical thinking and implementation skills

• Working knowledge of applicable laws, regulations, rules, codes of conduct

• Strong analytical skills

• Sound communication skills