Sr Staff Product Security Engineer

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
 

Team

The Security Research team produces investigative reports that drive a reduction in operational security risk. Paired with a toolkit of code/program and dynamic environmental analysis skills, Security Research provides guidance on primary security controls, best practices, and product enhancement. Exploration techniques focus on problems broadly, measuring industry trends and product insecurity across ServiceNow’s cloud environment. A goal of the Research team is to continually drive ServiceNow’s reputation as a leader in cloud security.

 

Role

As a Sr Staff Product Security Engineer, you'll be responsible for ensuring the set of hardening guidelines going into production provide ServiceNow clients with the adequate means of securing their instances. You’ll also be responsible for security auditing of the ServiceNow product stack and researching nuance of securing SaaS platforms. This will require an in-depth knowledge of various approaches to application auditing including secure code review, debugging, dynamic web application analysis and threat modeling. You’ll work closely with product engineering teams to providing investigative reports to improve platform resiliency and ensure best-in-class security solutions.

Job Description

What you get to do in this role:

• Work with diverse business and technology owners
• Participate in instance hardening management activies, including reviewing new product settings to build security recommendations and documenting these settings in order to ensure ServiceNow instance owners can ensure highest level of security of their instances.
• Maintain the set of hardening settings to ensure their relevance and accuracy
• Perform security audits to discover, communicate, and recommend remediation activities for vulnerabilities
• Work with engineering teams on platform roadmap planning
• Create and maintain strategic relationships

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 12+ years of overall product security experience is required
• A passion for security and problem solving
• Background in software security auditing, computer security and the statistical methods
• 3+ years of experience with ServiceNow Platform internals
• 5+ years of experience performing software security auditing including code review, thick app analysis, and black-box web application testing
• 3+ years of experience performing threat modeling for software products
• Familiarity with NIST 800-53 and similar controls frameworks
• Developer level proficiency in Python, Java, and JavaScript, including modern client-side JavaScript frameworks
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential
• Experience writing static code analysis rules a plus
• Experience with Python data science and machine learning frameworks a plus
• Network and system security engineering skills a plus
• Degree in computer science / engineering, informatics, mathematics/statistics, or equivalent work experience
• Offensive Security OSWE and/or OSCP certification(s) a plus

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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