Security Incident Controller

What you'll bring to the team

Security Controller 

Location: THORPE PARK Resort, KT16 8PNHours: 20 hours per week, evening and weekend work per business needs

Contract: Permanent Variable ContractSalary: £13.00 per hour

The Security Controller plays a vital supporting role in maintaining a safe and secure environment at the Resort by assisting the Security and Incident Manager in overseeing daily safety operations and emergency response strategies.

Responsibilities: 

• Assist the Security and Incident Manager in implementing and monitoring emergency protocols, particularly during evacuations, guest incidents, and crisis management.
• Support the coordination and deployment of resources during emergencies, ensuring rapid response and efficient use of personnel and equipment.
• Monitor the operational readiness of safety systems, including CCTV and public address systems, ensuring they are fully functional during critical situations.
• Oversee the real-time monitoring of incidents, ensuring accurate and timely documentation within incident management systems.
• Assist with implementing safety measures that enhance the guest experience during emergencies, ensuring clear instructions and professional interactions from staff.
• Help train and equip team members to handle guest interactions, ensuring effective communication and maintaining a safe, secure environment for all visitors

Qualifications & Experience

• The ideal candidate will have experience in public safety, emergency management, or a related field.
• Experience in monitoring safety systems (e.g., CCTV, fire alarms, and public address systems) and providing operational support during emergency responses.
• Experience in incident management, reporting, and coordination across teams is essential, as is the ability to work under pressure and handle multiple tasks during high-stress situations.
• Familiarity with emergency protocols, risk assessments, and compliance with safety regulations will be critical in ensuring that the Resort’s safety standards are consistently maintained.
• Would have appropriate SIA licenses

Benefits

• ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a year’s service
• 28 days holiday (including bank holidays)
• Company bonus
• Private pension scheme
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Ongoing training and development opportunities
• Plus, many more…

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at HumanResources@thorpe-park.co.uk and one of the team will get back to you as soon as possible.

Pay Range