IT Manager

Company Description

McFadyen Digital is the leading advisor and implementer of eCommerce Marketplace solutions. During 15 years of implementing marketplaces, we’ve built dozens of platforms that cumulatively generate billions of dollars of gross merchandise value (GMV). We’re honored to have supported 10% of the Fortune 500 with their digital marketplace initiatives. Over 250 global brands like ABB, AB InBev, ACCO, Albertsons, American Red Cross, American Eagle Outfitters, US Army, US Agriculture Dept, (and many more) have entrusted their digital transformations to McFadyen. We operate global offices across the US, Brazil, and India. McFadyen Digital has been a trusted employer for 35 years and believes that people are the most important part of our company. We’re proud of our Great Place to Work certification.  

Learn more about us at our website: www.mcfadyen.com  

Job Description

We’re a fast-growing software consulting firm delivering impactful solutions to global clients. As we scale, we're seeking a hands-on IT Manager to lead our internal IT operations in Brazil, ensuring our systems are secure, efficient, and ready to support a modern, distributed workforce.

This is a high-impact role for someone who thrives at the intersection of infrastructure, operations, and cybersecurity. The ideal candidate will have 8 to 10 years of hands-on experience in managing and securing enterprise IT infrastructure and expertise in Azure Cloud, Intune, Microsoft Defender, network security, Palo Alto Firewalls, and cybersecurity tools, and should live in Florianópolis or nearby areas.

Key Responsibilities

Top 5 Responsibilities

1. Oversee cloud infrastructure for internal systems, including provisioning, access controls, and best practices.
2. Maintain and secure internal network infrastructure, including VPNs and firewall configurations.
3. Lead implementation and management of internal security controls.
4. Deploy and maintain systems that support secure access and threat mitigation.
5. Collaborate with leadership to uphold compliance with security standards.

Other Responsibilities

• Manage endpoint compliance, updates, and protection across distributed teams.
• Ensure proactive monitoring and incident response processes are in place.
• Provide internal IT support for users, systems, and hardware setup.
• Oversee laptop provisioning, user onboarding/offboarding, and device lifecycle management.
• Define and maintain change control policies, IT documentation, and disaster recovery processes.
• Maintain and secure internal network infrastructure, including VPNs and firewall configurations.
• Monitor traffic, implement network segmentation, and maintain strong access policies.
• Conduct ongoing network assessments to ensure high availability and performance.
• Lead implementation and management of internal security controls.
• Deploy and maintain systems that support secure access and threat mitigation.
• Collaborate with leadership to uphold compliance with security standards.

Nice to Have:

• ISO 27001 familiarity.
• Azure Cloud (VMs, identity, networking).
• Experience with VPN setup, intrusion prevention, and traffic analysis.

Qualifications

Must-Haves:

• 8–10 years of experience in IT infrastructure, operations, and security.
• Strong understanding of cloud platforms, endpoint management, and network security.
• Ability to define processes and enforce best practices in a fast-paced, tech-driven company.
• Advanced English

Preferred Experience With:

• Microsoft Azure (identity, networking, compliance)
• Microsoft Intune for endpoint management
• Microsoft Defender for endpoint security
• Palo Alto Firewalls and related security policies
• Cybersecurity tools like EDR, MFA, PAM, and ZTNA

Certifications (a plus):

• Azure Security Engineer
• Palo Alto PCNSE
• CEH (Certified Ethical Hacker) or equivalent

Additional Information

What we can offer you 

• A career with thought leaders who literally wrote the book on Marketplace Best Practices. 
• A career in the fast-paced world of retail eCommerce, digital marketplaces and platform businesses.  
• A career with first movers who are deploying new business models and strategies worldwide. 
• A career in a flat management structure without a rigid hierarchy and bureaucracy. 
• A career in a culture that rewards creativity and innovation, risk-taking and teamwork. 

Additional information 

Our Core Values: Client Focus, Owning the Outcome, Adaptable, Caring  

Keywords: IT, IT Manager, Microsoft Azure, Microsoft Intune, Microsoft Defender, Palo Alto Firewall, Cybersecurity, cloud platforms, network security, VPN, IT management.

McFadyen’s goal is to ensure that our clients are able to maximize the return on their technology investment by providing better service to their clients, partners and internal teams. At McFadyen we truly believe our employees are our most valuable asset. Across our locations in the US, Brazil and India, we offer a world class work culture that enables top notch delivery for some of the world’s most influential companies.  

McFadyen Digital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable.