Threat Data Analysis Center - Analyst

Ambient.ai is a unified, AI-powered physical security platform that helps enterprise organizations reduce risk, improve security operation efficiency, and gain critical insights. Seven of the top 10 U.S. technology companies and multiple Fortune 500 organizations across various industries leverage Ambient.ai to unify their security infrastructure and significantly enhance their security posture.

The Ambient.ai platform applies AI and computer vision intelligence to existing sensor and camera infrastructure to monitor and detect threats continuously in real-time. Ambient.ai does this while simultaneously decreasing false alarms by over 95%, allowing security teams to focus on legitimate threats. With Ambient.ai, companies can do more with less and prevent security incidents before they happen.

We were founded in 2017 by Shikhar Shrestha and Vikesh Khanna, experts in artificial intelligence from Stanford University who previously built iconic products at Apple, Google, Microsoft, and Dropbox. We are a Series-B company backed by Andreessen Horowitz (a16z), Allegion Ventures, SV Angel, Y Combinator, and investment angels like Jyoti Bansal, Mark Leslie, and Elad Gil.

Named on the YC Top Companies List 2021, 2022, 2023, and the Forbes Cloud 100 Rising Stars 2020, we are turning the impossible into the inevitable. We always seek passionate people who enjoy solving the most challenging problems with cutting-edge AI/ML.

Position Overview:

The Threat Data Analysis Center (TDAC) is the communications hub for all security and safety needs. The TDAC Analysts are responsible for access control, service requests, alarm monitoring, investigation, emergency response, escalation, deployment, and notification. The TDAC Analyst performs A.I.-assisted alarm response and escalation, working with internal and external teams, and must ensure that all actions taken, the information given, and the information received are documented appropriately. 

* This role is a 6-month contract position

* The working hours for this role are M-F from 2:30 am - 10:30 am IST

The impact you'll make:

• Answer all forms of communication, including but not limited to phone, e-mail, text, radio, etc. 

• Analyze both raw and processed security event data to identify potential security incidents, threats, and vulnerabilities

• Communicate effectively with the internal and external teams at the facility to ensure business continuity. Monitor and respond to notifications and alarms from all sources in a timely fashion

• Interface with and, at times, manage others in a highly professional setting. Report issues or events utilizing appropriate tools. 

• Address security/emergency, or other critical operations appropriately. Contacting and communicating with local or remote Emergency Services providers 

• Research threats and establish responses and best practices for site-specific operations

• Document and report incidents or issues related to, but not limited to, security and safety

• Work with internal engineering teams to assist in data collection and product testing

• Establish efficient workflows and practices for new tools based on the evolving needs and capabilities

The amazing skills you'll bring to Ambient.ai:

• Excellent oral and written communication skills

• Excellent analytical and problem-solving skills

• Works well in a team environment as well as independently

• Able to communicate effectively between internal and external teams

• Willingness and ability to learn new technical skills that will be required to execute procedures and communications properly

• Above-average computer proficiency

• Strong analytical and problem-solving capabilities

• Ability to multitask while remaining detail-oriented

• Willingness and ability to learn new technical skills that will be required to execute procedures and communications properly

• Willing to sit for extended periods while maintaining a laser focus on acknowledging alerts

• Be willing to work flexible shifts throughout the week, but all efforts will be made to accommodate consistent shift schedules

Why join us:

• We are creating an entirely new category within a 180+ billion-dollar physical security industry and looking for team members who are also passionate about our mission to prevent every security incident possible 

• We have an impressive customer roster of F500 companies, including Adobe, VMware, and SentinelOne

Ambient.ai is proud to be an Equal Opportunity Employer.  Ambient does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. Ambient is an E-Verify participant.