Enterprise Operations Center Analyst

SUMMARY

Bering Straits Professional Services (BSPS), a subsidiary of Bering Straits Native Corporation is currently seeking a qualified Enterprise Operations Center Analyst for a contract in Washington D.C.   The ideal candidate will work as part of an incident response team to ensure quick response to information assurance and outage notifications for network, cybersecurity, and application monitoring events.  The Enterprise Operations Center is responsible for monitoring all agency IT systems and information assets and this entails providing extended hours support after core duty hours and on weekends.  Other duties include monitoring operations and maintenance of servers, software and hardware located at the site. Maintenance includes (but is not limited to) backup and restoration, software upgrades, software patch installations, hardware replacements and diagnosis/resolution of any software/hardware issues

ESSENTIAL DUTIES & RESPONSIBILITIES

The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned.

• Monitor, track, and escalate any network issues within carrier networks. This includes monitoring voice and electronic communication channels for incidents, outages, and degradations.
• Monitor all agency IT systems and information assets, investigate alerts, conduct incident triage, performs initial and subsequent analysis to determine possible root causes, and performs incident response actions to resolve issues.
• Provide continuous network availability monitoring for remote access solutions, initiate contact with Network Service Providers in case of network failures, and generate trouble tickets
• Provide Incident handling and coordination; including escalation and reporting of potential or confirmed incidents to include but not limited to privacy, network, cybersecurity, application, and web events and incidents.
• Work with other Network Management teams and groups to resolve various outages, major network service interruptions, and to provide updates to customers at client sites.
• Use server monitoring tools to optimize, improve, expand, upgrade server and network capabilities and connectivity as deemed necessary.
• Install new hardware and software making sure that all components (hardware and software) interface correctly with each other and the network
• Refer selected problems to 3rd party contractors. If equipment is under warranty, contact manufacturer/vendor for warranty repair or replacements. For some hardware repairs - drive replacements, power supply replacements, fuser roller repairs - a 3rd party contractor can be called in for assistance or repairs.

QUALIFICATIONS - EXPERIENCE, EDUCATION AND CERTIFICATION

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required (Minimum Necessary) Qualifications

·         Minimum 2+ years of experience as network or security administrator in a position that granted access to an enterprise network and an required an Active Directory (AD) set up.

·         Experience working with ticketing systems

• AZ-900: Microsoft Azure Fundamentals

Knowledge, Skills, Abilities, and Other Characteristics

• Execute administrative tasks and playbooks off hours on the behalf of engineering teams as needed.
• Assist with EOC mailbox and ticketing systems operation and management.
• Assist in root cause analysis and after actions reports as needed
• Review, triage, and resolve phishing messages reported by OPM staff
• Follow Standard Operating Practices (SOPs) and assist with creation and revision

Preferred

• Knowledge of the following:
• Server and Database Management (Microsoft or Linux)
• Cloud Knowledge
• Disaster Recovery Planning, Testing, and Execution
• Remote Access Technologies
• Basic TCP/IP
• Basic VMWare/vCloud
• Basic Network and Server Monitoring Tools (SolarWinds, Nagios)
• Data Center Design and Management
• VOIP phone administration
• CompTIA Network+
• CompTIA Security+
• CompTIA Cybersecurity Analyst (CySA+)
• CompTIA Cloud+
• AZ-500: Azure Security Technologies
• SC-200: Microsoft Security Operations Analyst
• Certified Ethical Hacker (CEH)

NECESSARY PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employee must maintain a constant state of mental alertness at all times. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about.

DOT COVERED/SAFETY-SENSITIVE ROLE REQUIREMENTS

·         This position is not subject to federal requirements regarding Department of Transportation “safety-sensitive” functions.  

WORK ENVIRONMENT

The job is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work described herein is primarily in a modern office setting.

SUPERVISORY RESPONSIBILITIES

·         No supervisory responsibilities.

ADDITIONAL QUALIFYING FACTORS

As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain the appropriate clearance levels required and be able to obtain access to military installations.

Shareholder Preference

BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.

Bering Straits Native Corporation is an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender, or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.

Equal Opportunity Employer/Veterans/Disabled

We participate in the E-Verify Employment Verification Program. We are a drug free workplace.