Manager, Cybersecurity Awareness & Client Trust Programs

At Zelis, we Get Stuff Done. So, let’s get to it! 

  

A Little About Us 

Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts—driving real, measurable results for clients. 

  

A Little About You 

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

Zelis is seeking a Manager of Cybersecurity Awareness & Client Trust Programs to lead and elevate our internal security awareness initiatives while serving as a strategic partner to Sales and Client Management teams. This hybrid role bridges internal education with external trust-building, ensuring our cybersecurity practices not only protect Zelis but also serve as a competitive advantage in client interactions, RFPs, and security audits.

This position plays a critical role in strengthening Zelis' security posture and supporting revenue growth by ensuring we meet or exceed client expectations around data security and regulatory compliance. You’ll drive the maturity of our internal training and phishing programs, streamline client security responses, and act as a trusted voice in communicating Zelis' security capabilities to healthcare clients.

What You’ll Do

Key Responsibilities

Lead and Evolve Internal Security Programs:

• Own the design, delivery, and continuous improvement of security awareness training and phishing simulation programs

• Deliver timely and relevant security communications based on emerging threats, industry trends, and risk analysis

• Measure program effectiveness and drive adoption across the enterprise

Client-Facing Security Support:

• Act as a cybersecurity SME during client due diligence, security assessments, and audits

• Partner with Sales and Client Management to provide timely, accurate, and persuasive security responses in RFPs and questionnaires

• Lead initiatives to automate and scale client response processes using AI/ML-enabled tools

Cross-Functional Enablement:

• Collaborate with Security, Compliance, Privacy, and IT to address client concerns and demonstrate our commitment to secure operations

• Support the creation and promotion of Zelis Trust Pages, certifications, and security documentation

• Enhance client response infrastructure using platforms like Jira and Salesforce to improve operational efficiency and tracking

Security Advocacy and Thought Leadership:

• Represent cybersecurity across the business and contribute to shaping Zelis’ client trust strategy

• Support continuous improvement of product-related security posture, working closely with product and engineering teams

• Promote a culture of security across internal and external touchpoints

What You Bring

Experience & Expertise

• 6+ years in cybersecurity, governance, or compliance within healthcare or financial services

• 2+ years leading teams or driving outcomes in matrixed environments

• Proven experience interfacing with clients, conducting audits, and leading security programs

Skills & Traits

• Strong understanding of healthcare privacy regulations (e.g., HIPAA, HITECH) and security frameworks

• Excellent communication and presentation skills with both technical and non-technical audiences

• Analytical, resourceful, and proactive problem-solver with a client-first mindset

Credentials

• Bachelor's degree or equivalent experience

• Relevant certifications (CISSP, CISA, CISM, or similar preferred)

Additional Details

• Location: Remote, U.S. based

• Travel: Up to 20% domestic travel

• Work Environment: Standard business setting with occasional extended hours depending on project needs

• Physical Requirements: Ability to lift up to 30 pounds occasionally

Location and Workplace Flexibility

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

  

Equal Employment Opportunity  
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
 
We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. 

 

Accessibility Support 
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com. 

  

Disclaimer 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.