Change Management Analyst - Job ID 3055

#Location - Bridgewater, NJ (Hybrid)

About iconectiv
Your business and your customers need to confidently access and exchange information simply, seamlessly and securely. iconectiv's extensive experience in information services, digital identity and numbering intelligence helps you do just that. In fact, more than 5K customers rely on our data exchange platforms each day to keep their networks, devices and applications connected and 2B consumers and businesses protected. Our cloud-based information as a service network and operations management and numbering solutions span trusted communications, digital identity management and fraud prevention. For more information, visit www.iconectiv.com. Follow us on X and Linkedln.

Responsibilities:

The Change Management Analyst is responsible for overseeing and coordinating all aspects of changes within the organization. This role plays a crucial part in ensuring that the company's change activities are properly documented, approved, and executed within a reasonable timeframe. The Change Management Analyst also works closely with various teams to assess the impact of changes on security measures and ensures that these changes are implemented in a controlled and secure manner.

• Maintain change management process documentation templates and standards to promote a consistent way of defining and thinking about the process
• Support development and maintenance of ITSM Roadmap, iconectiv ITSM Process Architecture Model and Process Relationship Map
• Collaborate with cross-functional teams to define, document, and follow change management procedures
• Evaluate the risk and potential impact of changes, facilitate risk assessment
• Monitor and enforce compliance with the organization's security policies and standards during the change process.
• Ensure that all changes align with relevant legal and regulatory requirements and industry best practices.
• Obtain necessary approvals from appropriate stakeholders for changes.
• Facilitate change advisory board (CAB) meetings to assess and authorize changes.
• Communicate change schedules, status, and impact to relevant stakeholders.
• Produce regular reports on change management activities and metrics.
• Participate in post-implementation reviews to assess the effectiveness of change requests.
• Suggest and implement process improvements to enhance the change management process.
• Conduct training sessions and awareness programs for employees on change management best practices.

 In addition the role responsibilities include:

• Managing the policy, standards and procedures framework for Information Security & IT Risk/Compliance, 
• Obtaining necessary approval from appropriate stakeholders for security-related changes.
• Review proposed changes to identify potential security risks and conflicts.
• Maintain accurate and up-to-date documentation of all security-related changes.

 Requirements:

Candidates for this role must have direct experience with the following:

• Proven experience in change management
• Excellent communication and interpersonal skills to collaborate with different teams and stakeholders.
• Bachelor’s degree or equivalent work experience required 
• Minimum 3- years ITIL experience, preferably with at least an ITIL Foundations Certification
• Previous experience with ServiceNow or a similar ITSM tool
• Skilled in technical documentation
• Outstanding attention to detail
• Ability to work independently, without close direction or supervision
• Skilled with MS-Word, MS-PowerPoint, MS-Excel, MS-SharePoint, Visio and Adobe Acrobat Pro.
• US Citizenship Required

**Hybrid employees must live within 75 miles of the iconectiv office in Bridgewater, New Jersey, which is the in-person office location where the employee will report when working in-person

Additional Skills:

• Ability to interact with all levels of iconectiv management
• Outstanding verbal communication and interviewing skills
• Knowledge concerning Information Security and Information Technology industry risks, solutions, and mitigating controls
• Understanding of network protocols
• Understanding information security principles, standards, and frameworks (e.g., ISO 27001, NIST, CIS).
• Certification in information security (e.g., CISSP, CISM) is a plus.

At iconectiv, we expect to pay between $78k - $113k for this role. This role is eligible for variable pay (bonus). The final pay offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and years of experience within the job, the type of years and experience within the industry, education, skills, abilities and geographic region.

Benefits: On the first of the month following date of hire, employees working more than 30 hours/week are eligible for medical, dental, vision, disability (short and long term) and basic and supplemental life insurances. Employees will be eligible to participate in our Company’s 401k plan and will be eligible for Company Matching and Automatic Contributions. Employees will also receive annual allotments of paid time off in the form of Vacation Days, Floating Holidays, Personal Business Days, a Volunteer Day, as well as paid holidays and paid sick leave. 

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore, employees assigned may be required to perform additional job tasks required by the manager.

We are proud to be an EOE Minorities/Females/Protected Veterans/Disabled employer. The Company’s status is a VEVRAA Federal Contractor. Request Priority Protected Veteran Referrals. We maintain a drug-free workplace and perform pre-employment substance abuse testing.