Senior Engineer Operations Governance & Compliance

Key Accountabilities 

• Operational Audit and Compliance: engage & coordinate (100 + yearly) periodic operational Technical & Financial audits & compliance reviews on IT applications, IT infrastructure, Mobile Core, Mobile Access, Transport systems, Access Management, Facilities, data Management, contract management & Customer data integrity while ensuring timely follow-up and closure of observations, issues & gaps.
• Single point of internal audit, external audits (3rd party), TDRA, compliance, BCM for operation governing data collection, reporting, review, sanitization, front facing, and closure of all activity findings.
• Process Governance and Compliance: Ensure adherence to established processes and standards, identify process gaps, and manage opportunities for simplification. 
• Business Continuity Planning: Develop and maintain (25+ yearly) effective operational continuity plans, including periodic BCP and DR simulations operations security governance:  operations frontline of observation, communication, execution for the Information Security Risk Management, internal audit team to protect organizational data and systems. 
• User Access Management: Manage user access control, ensure compliance for secure system access, linking both system support team and user access management team, while executing periodic reconciliation exercises.
• Digitization and Workflow Automation: Govern digital initiatives to enhance operational efficiency. 
• Regulatory Compliance: operations single point of observation, communication, execution for TDRA periodic audit exercise to ensure operational &system adherence to relevant regulations and standards. 
• Operational Risk Management: Identify, assess, report operational risks. 
• Risk Control Management: Act as the main contact for risk control functions, external regulators, government entities, and third parties. 
• Data Governance: housekeep, sanitize, control & protect system, people, customer, data to ensure data integrity, protection, and compliance. 
• Observations & Violation Assessment: Factual evaluation & gap analysis to develop mitigation plans   Addressing compliance issues promptly and effectively. 
• Central Repository Management: Maintain a central repository for processes, audit observations, action plans, and risk registers. 
• Vendor Performance Management: Monitor vendor performance, manage vendor relationships, and ensure compliance.
• Financial Compliance: Contribute to strict financial control measures by ensuring compliance with financial operational contract executions & legalities. 
• Project Management: Manage the timely closure of compliance assurance tasks through regular follow-ups with stakeholders. 
• Executive Reporting: extensive & comprehensive internal, TDRA, 3rd party audits, compliance exercises with executive reports build for executive management visibility. 
• On-time Delivery Assurance: Ensure projects meet quality standards and deadlines

Qualifications:

• Bachelor of Science in Degree in Engineering / technology or similar.
• Leadership and management certifications
• Project Management Professional (PMP) and ITIL certifications are highly desirable.

Experience:

• Extensive experience in relevant areas of governance, compliance, and risk management. 
• Minimum 15 years of experience in Telecommunication Industry 

Skills

• Strong understanding of operational risk management principles within telecom, ICT, or technology. 
• Proven experience in data governance, protection, and compliance 
• Experience with vendor management and third-party compliance. 
• Excellent project/program management skills with the ability to handle multiple projects simultaneously. 
• Strong analytical and problem-solving skills. 
• Excellent communication and presentation skills for executive reporting. 
• Knowledge of business continuity planning and implementation. 
• Expertise in regulatory compliance, including TL9000, PCI DSS, and ISO standards. 
• Familiarity with Information Security Risk Management (ISRM) principles. 
• Experience with user access management and controls. 
• Strong background in digitization and workflow automation governance. 
• Deep knowledge of risk & control governance.

Who we are: A young UAE based company focused on finding talented people, helping them and our clients to grow What we do: Delivering great customer experiences is at the heart of what we do. We do this by creating meaningful connections between brands and their customers, by providing the right people who seamlessly integrate into our clients’ organizations to deliver great experiences.