IT Operations Manager

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Secret

Public Trust/Other Required:

None

Job Family:

Information Systems Management

Job Qualifications:

Skills:

Information Technology Infrastructure Library (ITIL), Service Delivery, Team Management

Certifications:

None

Experience:

15 + years of related experience

US Citizenship Required:

Yes

Job Description:

Please take this opportunity to join one of GDIT’s long-standing and continually growing programs!  MPE OM&S is a cutting-edge program supporting DoD intelligence information sharing on current and emerging global threats to mission and coalition partners and emerging nations.  With an internationally dispersed team supporting each combatant command, the MPE OM&S team is in direct support of the war fighter and their missions.  We are seeking a creative and driven professional with a passion for solving real world issues on a cross-functional, fast paced team.

Responsibilities:
• Serves as a team lead and manages personnel across the globe in different time zones.
• Perform people manager duties including administrative tasks, hiring actions, personnel performance, and personnel professional development.
• Manages delivery of IT services and projects transitioning from Engineering to Operations for all end-user and customer-facing IT services and solutions.
• Ensures end-to-end delivery of services based on Government-approved ITSM (best practices) processes.
• Plans, designs, assigns, and directs training and support goals that align with the approved customer technical roadmap and documents.
• Provides guidance and direction to program and operations activities to meet customer’s and organization’s business objectives. Serves as a liaison with Government customers to coordinate activities, negotiate tasks, and solve problems.
• Provides the expertise, best practices, and agility to maintain the constant changes and evolution of the enterprise IT environment to meet the demands of the US BICES-X mission.
• Maintains working partnerships at all levels of the US BICES-X organization (i.e., strategic, tactical, and operational) to cohesively manage, and maintain systems, applications, and technology within the Enterprise.
• Supports day-to-day operational activities to deliver end-to-end enterprise-level monitoring, management, administration, performance optimization, and maintenance for assigned IT service areas, devices, applications, and infrastructure.
• Provides recommendations and sustainment support of physical devices and software applications inclusive of hardware, software that are required to develop, test, deliver, monitor, control, purchase, or support IT services necessary to operate the entire Enterprise.
• Ensures proper relationships are established between customers, teaming partners, and vendors to facilitate the delivery of information technology services.
• Performs complex administrative and analytical tasks in support of contract program deliverables.
• Assures quality of program products, services, and deliverables, including participating in reviews, audits, and site visits.
• Participates in quality assurance inspections, and customer satisfaction.
• Participates in program financial management services, including financial analysis, budget and cost quote preparation, cost management, and reconciliation.

Required Qualifications:
• 15+ years of experience is required.
• BA/BS degree – may substitute additional years of experience.
• Must possess and maintain a SECRET Clearance.

• 8570 IAT III Compliant Certification
• Experience with providing leadership and team management in enterprise IT support environments within mission critical networks, specifically with services in the following area; Windows infrastructure services (DHCP, DNS, Authentication, Active Directory, SQL, Exchange, PKI, MFA, or Virtual Server and Client Services, Storage, or Linux.)
• Demonstrated success improving, optimizing, standardizing, and streamlining customer support processes and incident response that yielded improvements in customer satisfaction and resulted in cost reductions.
• Demonstrated experience providing performance-based customer service support against multiple performance metrics in the Federal Government.
• Experience in effectively communicating with Government personnel, including agency executives.

Preferred Qualifications:
• Experience supporting multinational customers preferred.
• Experience with direct customer support for both internal and external customers.
• Experience with Tiered support, catalog requests and Incident Response
• Experience with Service Now ticketing platform, or similar application.
• Experience with managing teams in the Vulnerability Management lifecycle to include, Server STIGs, patching, Tenable, ACAS, SCCM (MECM), and IAVA vulnerabilities.
• ITIL V4, PMP or Project Experience, or specific Information Technology Certification and experience

The likely salary range for this position is $121,680 - $155,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA VA Springfield

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans