Virtual Desktop Infrastructure (VDI) Support

Location: Doral, Florida Required Clearance:  TS-SCI – can start with a Secret clearanceCertifications: DoD 8570 IAT Level II & Computing Environment (e.g., MD-100/WIN 10 etc.) certification or higher in the same fieldRequired Education: Associate degree in a related technical discipline or commensurate level of experience based on position levelRequired Experience: Two plus (2+) years’ experience in VDI Support
Position Description  
Seeking an IT Virtual Desktop Infrastructure (VDI) Support technician to support the USSOUTHCOM Enterprise System in Doral FL.  You are responsible for the installation, configuration, maintenance, and support of Virtual Desktop Infrastructure (VDI). You will work closely with Configuration Management, IT staff, and logistics to ensure that VDI thin clients are deployed and installed in a timely and efficient manner. You are also responsible for providing technical support to VDI users. By providing this direct support to SOUTHCOM (a combatant command) you help keep its mission on the tip of the spear.  Your work enables the government customer to conduct business in defense of U.S. policies and directives in the Caribbean, Central and South American area of Error! Hyperlink reference not valid.responsibility. 
Primary Responsibilities
Typical Responsibilities/Tasks:• Create and maintain detailed system documentation• Primarily install user's thin clients for Virtual Desktop Integration (VDI) deployment• Assist users with VDI troubleshooting and functionality• Create or modify procedures to solve technical problems related to VDI systems and programs• Conduct form design and layout activities with moderate guidance from manager• Perform preparation for VDI systems deployment and install• Under moderate supervision, prepare and maintain technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of VDI systems• Applies practical knowledge of job area typically obtained through advanced education and work experience
Required Qualifications
• TS-SCI – can start with a Secret clearance• Two plus (2+) years’ experience• Associate degree in a related technical discipline or commensurate level of experience based on position level • DoD 8570 IAT Level II & Computing Environment (e.g., MD-100/WIN 10 etc.) certification or higher in the same field
Desired Qualifications
• Prior USSOUTHCOM experience• AZ 104 or AZ 900 certification 
About Pingwind
PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cyber security, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is a VA CVE certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and SBA Certified with offices in Washington DC and Northern Virginia. www.PingWind.com
Our benefits include:
• Paid Federal Holidays• Robust Health & Dental Insurance• Options401k with matching• Paid vacation and sick leave• Continuing education assistance• Short Term / Long Term Disability & Life Insurance• Employee Assistance Program through Sun Life Financial EAP Guidance ResourcesVeterans are encouraged to apply
Please be advised that during the interview, you will be required to keep your camera on, and your interviewer will be taking your picture for identification purposes if an offer letter is extended to you.
PingWind, Inc. does not discriminate in employment opportunities, terms and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law. Pending guidance from the Safer Federal Workforce, employees may in the future be required to provide evidence of Covid-19 vaccination or request and receive approval for a medical or religious exemption.