Intern - IT - Miami

Overview: 

DeSimone Consulting Engineering provides high-quality structural engineering, façade consulting, structural detailing, integrated design and detailing, and forensic services, in addition to construction consulting for all types of buildings. Known for the highest quality of service, the firm provides each client with personal, dedicated, and inspiring engineering solutions. The firm is also consistently listed on Engineering News Record’s Top 500 Design Firms. 

DeSimone’s approach is process-driven, utilizing an open office, collaborative design environment. Technology, communication, and responsiveness are key strengths that facilitate the firm’s commitment to exceptional service and engender the creation of a better-built environment. 

Our 8-week internship is an opportunity to gain valuable experience, expand your skills, and make meaningful contributions to our team. Our interns will work alongside our dynamic team to gain practical experience and contribute to exciting projects. This internship offers hands-on learning opportunities under the guidance of experienced engineers. Our interns will collaborate with our team, apply theoretical knowledge of real work challenges, and develop valuable technical skills. Interns have the chance to work on diverse projects with our team across the world.  

We are committed to providing a supportive and enriching environment where you can learn and grow professionally. We value creativity, innovation, and a passion for learning, and we look forward to welcoming talented individuals to our team. Take the first step towards a rewarding career by joining us for this immersive internship experience. 

Position Summary: 

Under close supervision, the individual’s primary responsibility is to provide exceptional customer service-oriented technical support. The intern will proficiently resolve IT-related problems, address both hardware and software issues, with a commitment to resolving issues promptly. The intern should display strong communication skills and a comprehensive grasp of user requirements. In this fast-paced environment, you must be able to prioritize tasks and work within deadlines while upholding a standard of excellence and attention to detail. DeSimone is proud to work side by side with our interns during this 8-week opportunity, to give them the exposure they need to progress in their future careers. 

Qualifications (Minimum and Desired): 

• High School Diploma 
• Must be enrolled in a Bachelors Degree in Computer Science, Computer Engineering, Information Security, or related field – Must be a rising senior 
• Should be Tech savvy, with an eagerness to research and work with new technologies 
• Should display exceptional customer service skills, including the ability to empathize with end-users, actively listen to their concerns, and provide clear and effective solutions to technical issues. 
• Must have knowledge of commonly used concepts, practices, materials, and procedures  
• Possess strong verbal and written communications skills 
• Able to perform various tasks within the project team environment 
• Must be detail oriented with strong people and team skills 
• Have a sense of urgency and initiative essential for success 

Position Duties and Responsibilities: 

• Provide Tier 1 and 2 helpdesk technology support on-site and remotely across global locations. 
• Prioritize incidents and service requests according to defined processes to meet specified SLAs. 
• Provides technical support for Microsoft Office 365 (Outlook, Teams, SharePoint), and other common desktop and web-based applications 
• Configure, maintain, troubleshoot laptops, printers, mobile devices, iPads, and other hardware 
• Serve as the first point of contact to teammates seeking technical assistance over the phone, email, DM, or ticketing system. 
• Keep accurate notes of issues and troubleshooting steps taken within the ticketing system. 
• Assist with creating and maintaining the Knowledge base for both IT and End user facing KB articles 
• Escalate unresolved issues to the next tier of IT support staff. 
• Pass on any feedback or suggestions by teammates to the appropriate internal team. 

Work environment: Office setting - this position is in the office 5 days a week (Monday-Friday) 9am-6pm. 

Travel: none 

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. 

DeSimone is proud to be an equal employment workplace. Individuals seeking employment at DeSimone are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.