Senior ServiceNow Engineer

Overview

SkyePoint Decisions is a leading Cybersecurity Architecture and Engineering, Critical Infrastructure and Operations, and Applications Development and Maintenance IT service provider headquartered in Dulles, Virginia with operations across the U.S. We provide innovative enterprise-wide solutions as well as targeted services addressing the complex challenges faced by our federal government clients. Our focus is on enabling our clients to deliver their mission most efficiently and effectively – anytime, anywhere, securely. We combine technical expertise, mission awareness, and an empowered workforce to produce meaningful results.

Join the SkyePoint team and become part of a highly skilled, professional workforce dedicated to delivering mission-critical solutions. Our exceptional technical experts provide innovative services and solutions to federal agencies, making a meaningful impact every day. At SkyePoint, we value top talent and foster an environment where your ideas and contributions truly matter. Be part of a team that values excellence and rewards innovation—your future starts here!

This is a contingent position based upon customer approval.

Responsibilities

Skyepoint Decisions is seeking a Senior ServiceNow Engineer to support the Diplomatic Security Cyber Mission (DSCM) program providing leading cyber and technology security experience to enable innovative, effective, and secure business processes. 

This position is located in Arlington, VA. 

In this role, you will: 

• Lead the development, deployment, and maintenance of ServiceNow solutions to support customer service, data collection, and GRC processes. 
• Integrate and manage disparate data stores, ensuring global users have seamless access to reporting and the ability to manage cybersecurity findings. 
• Work on migration strategies for various systems and data stores, creating dashboards that enable users to assess and take action on cyber-related issues. 
• Collaborate with software development teams to evaluate and implement the best migration paths and integration methodologies for both new and existing platforms. 
• Ensure solutions align with the security, compliance, and performance requirements of the Department. 
• Develop and customize workflows and ServiceNow modules to meet business and technical requirements. 
• Provide technical leadership in ServiceNow best practices, guiding the team through complex problem-solving and system enhancements. 
• Participate in Agile development sprints, contributing to planning, execution, and delivery of ServiceNow-based projects. 
• Deliver clear and concise technical briefings and presentations to internal and external stakeholders, ensuring customer understanding of project progress, findings, and solutions.

Qualifications

Required Qualifications:

• Bachelor's degree and 9 years of experience is required. An additional 4 years of experience may be considered in lieu of degree.
• Minimum of 7 years of experience in software development, ideally with a focus on ServiceNow.
• Possess or obtain ONE of the following certifications within 6 months of start date :
  • CASP+ CE, CCNA Cyber Ops, CCNA-Security, CCNP Security, CEH, CFR, CISA, CISSP (or Associate), Cloud+, CySA+, GCED, GCIA, GCIH, GICSP, SCYBER, VCA DCV, PPDA, Agile IC, SNOW App Dev
• Proficiency in ServiceNow platform, including development, configuration, and administration.
• Experience with JavaScript, HTML, CSS, and other web technologies.
• Experience with RESTful and SOAP APIs for integration with other systems.
• Experience with Microsoft Azure cloud services and integration with ServiceNow.
• Experience with ServiceNow tools such as:
  • ServiceNow IT Service Management (ITSM) 
  • ServiceNow IT Operations Management (ITOM)
  • ServiceNow IT Business Management (ITBM)
  • ServiceNow Security Operations (SecOps)
  • ServiceNow HR Service Delivery (HRSD)

• Strong understanding of Agile and Scrum methodologies as well as requirements review and decomposition
• Continuous learning mindset with evidence of ongoing professional development in ServiceNow technologies
• U.S. citizenship required.
• An active Secret security clearance. 
• The ability to obtain final Top-Secret clearance.

Preferred Qualifications:

• Experience working in government environments
• Proven experience in IT Service Management (ITLSM) and architecture
• Ability to design and implement scalable and secure ServiceNow solutions.
• Experience with advanced ServiceNow modules such as:
• ServiceNow Customer Service Management (CSM)
• ServiceNow Governance, Risk, and Compliance (GRC)
• Proficiency in scripting languages such as Python or PowerShell.
• Experience with DevOps practices and tools, including CI/CD pipelines.
• Familiarity with microservices architecture and best practices.
• Knowledge of containerization technologies such as Docker and Kubernetes.
• ServiceNow Certified System Administrator.
• ServiceNow Certified Application Developer
• ServiceNow Certified Application Specialist
• ServiceNow Certified Implementation Specialist in one or more areas (e.g., ITSM, ITOM, HRSD).
• ServiceNow Certified Technical Architect

What We Can Offer You:

• At SkyePoint, we go B.I.G. (beginning in GRATITUDE) by recognizing all we have and giving back to our employees, families, and communities. It instills a positive mindset that permeates all we do. By beginning in gratitude, SkyePoint can continue to spread living in gratitude each day.
• Great Benefits: Several insurance options including HMO and High Deductible plans with Health Savings Accounts [HSAs], Flex Spending Accounts [FSAs], Full Dental Plans, ST/LT Disability, Life Insurance, floating federal holiday options, and 401k matched
• Certificate Incentive Program: To promote professional development, we recognize and reward employees who obtain new certifications aligned with business needs.
• SkyePoint DoD SkillBridge Industry Partner Fellowship Program

• Flexible Work Environment

Compensation:

Salary Range: $126,000-$136,000

The SkyePoint Decisions salary range for this position is a general guideline only. It represents an estimated range for this position and is just one piece of our total compensation package. 

Salary at SkyePoint is determined by various factors, including but not limited to location, work schedule, the candidate’s combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability, market data and business considerations.

In addition to a competitive salary, SkyePoint offers benefits including a certification incentive program, PTO, floating federal holiday options, several insurance options including HMO and High Deductible plans with Health Savings Accounts [HSAs], Flex Spending Accounts [FSAs], Full Dental Plans, Vision, ST/LT Disability, Life Insurance, and 401k matched.

SkyePoint Decisions is an established ISO 9001:2015 and ISO/IEC 27001:2013 certified small business and appraised at CMMI Level 3 for Services and Development. We possess a common vision of excellence and foster a collaborative team culture built upon individual performance and accountability. We invest in our people and systems to create value for our clients. It is the SkyePoint Way. We are grateful for the opportunity to work with exceptional people and give back to the communities we serve. Our employees value the flexibility at SkyePoint that allows them to balance quality work and their personal lives.

Please be aware of recruiting scams and people claiming to be from SkyePoint Decisions. For more information, please see the Welcome Page of our Careers site.

Skyepoint Decisions is a participating E-Verify Employer. 

U.S. Citizenship is required for most positions.

Equal Opportunity Employer/Veterans/Disabled.