Head of IT Service Management (ITSM) & Information Security (m/f/d)

Intro

We are seeking a dynamic and experienced Head of IT Service Management (ITSM) & Information Security to lead our IT service delivery and ensure the robust security of our information processes. This critical role will be responsible for developing, implementing, and managing our ITSM framework, as well as safeguarding our data and systems against evolving threats. You will be a strategic leader, driving continuous improvement and fostering a culture of security awareness across the organization.

Your Mission

IT Service Management (ITSM):

• Develop, implement, and maintain an ITIL-aligned ITSM framework

• Build and lead the incident, problem, change, and configuration management processes

• Define and monitor key performance indicators (KPIs) for IT service delivery

• Drive continuous improvement initiatives to enhance service quality and efficiency

• Manage global vendor relationships and service level agreements (SLAs)

• Ensure effective communication and collaboration with stakeholders

Information Security:

• Develop and implement information security policies, standards, and procedures

• Conduct risk assessments and vulnerability analyses to identify security gaps

• Manage security incidents and investigations, ensuring timely resolution

• Implement and maintain security controls, including firewalls, intrusion detection/prevention systems, and access controls

• Ensure compliance with relevant regulations and industry standards (e.g., ISO 27001, GDPR)

• Conduct security awareness training for employees

• Lead security audits

• Oversee the management of data backups and disaster recovery plans

• Stay up to date on the latest threat vectors, and mitigation strategies

Your Profile

• Proven experience in a leadership role in ITSM and/or Information Security role

• Bachelor's degree in Computer Science, Information Technology, or a related field

• Relevant certifications such as CISSP, CISM, ITIL Expert/Master, or equivalent are highly desired

• Experience with Apple infrastructure and Google Workspace

• Strong knowledge of ITIL frameworks and best practices

• Extensive experience with information security principles and practices

• Knowledge of relevant regulations and standards (e.g., ISO 27001, GDPR)

• Excellent leadership, communication, and interpersonal skills

• Experience with cloud security (AWS, GCP) is a plus

• Proficiency in English as well as in German. We are an international team, but you also have to deal with German service providers and authorities