Senior Technical Solutions Specialist

We believe that great healthcare is an essential safeguard of human dignity.

At Laborie, we know the work we do matters – it’s what fuels our motivation and contributes to our success. If you’re ready to make a positive impact in the lives of patients across the globe, we’d like to meet you.

We support and empower our employees to grow their careers in an environment that encourages a sense of belonging and a connection to doing good. We’re not afraid to roll up our sleeves to make our goals a reality and work together to solve for our customers. We reward and recognize our employees based on our values of Aspire to Greatness, Respect All, Own It, Working Together, Persist with Passion.

Who We’re Looking For:

The Senior Technical Solutions Specialist will be responsible for providing technical customer interaction and support, focusing on cybersecurity, integration of Laborie devices and data into Electronic Medical Records (EMR), and troubleshooting cloud connectivity issues. This role requires familiarity with cybersecurity concepts, FDA cyber guidance, and experience with medical capital equipment and cloud applications. The ideal candidate will have a strong background in supporting connected medical devices in a clinical/hospital environment.  This role is new to our organization with potential growth into a leadership role with the R&D department.

About the Role:

• Provide technical support and troubleshooting for Laborie devices and their integration with EMR systems.
• Address and resolve cloud connectivity issues related to medical devices.
• Conduct training sessions for clinical staff on the use and maintenance of connected medical devices.
• Collaborate with healthcare professionals to optimize device performance and data integration.

Minimum Qualifications:

• A bachelor’s degree in information technology, cybersecurity, biomedical engineering, or a related discipline with a minimum of 8 years of proven experience in technical customer support, particularly in the medical device industry.
• Technical proficiency in navigating and understanding cybersecurity requirements and cloud connectivity.
• Basic understanding of FDA cybersecurity guidance and requirements.
• Experience with medical capital equipment along with familiarity of cloud applications and their support.

Preferred Qualifications:

• Hospital equipment and systems experience preferred.
• Certified Information Systems Security Professional (CISSP) recommended
• Certified Biomedical Equipment Technician (CBET) preferred
• Certified Cloud Security Professional (CCSP) preferred

Why Laborie:

Our Mission every day is to operate as a world-class specialist medical company making and advancing technologies that preserve and restore human dignity. We do that today by helping people with pelvic and gastrointestinal conditions live normal lives, and by helping mothers and babies have safe deliveries. 

• Paid time off and paid volunteer time
• Medical, Dental, Vision and Flexible Spending Account
• Health Savings Account with Company Funded Contributions
• 401k Retirement Plan with Company Match
• Parental Leave and Adoption Services
• Health and Wellness Programs and Events

Laborie provides equal employment opportunities and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation or any characteristic protected under applicable law. Laborie is committed to providing access and reasonable accommodation in our services, activities, education, and employment for individuals with disabilities.