MS - CMS Associate (Analyst) - Network/Security Administrator – Operate

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Associate

Job Description & Summary

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime.

Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

Network Administrator

Network Engineer will be responsible to implement, maintain, and support client's network infrastructure. The candidate will be part of a systems engineering team that is responsible for designing and developing scalable, maintainable, highly available network architectures that meet business objectives and SLAs.

Responsibilities

• Palo Alto Firewall, Global Protect, Next Generation Threat protection features, Panorama

• Palo Alto Prisma Cloud (SSPM, CASB, SASE, DLP modules)
• Strong in Security concepts - VPN (IPSEC / SSL)
• Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
• WAF technologies (Imperva)
• AWS Cloud - Basic Networking, VPNs, Direct Connect, WAF, Load Balancers
• Zscaler awareness (ZIA/ZPA) solutions
• Strong in TCP/IP concepts, HTTP, DNS, DHCP and general networking and infrastructure support protocols
• Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
• Monitor performance and ensure system availability, resource utilization, trending, capacity planning and reliability
• Provide Level-2/3 support and troubleshooting to resolve issues
• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
• Liaise with vendors and other IT personnel for problem resolution

Other requirements:

• Candidate should be willing to work in Night shift and Rotational Weekend On-call support.
• Candidate should have in-depth technical understanding and SME level knowledge in Security products
• Expert in Palo Alto solutions (NGFW, Prisma cloud, Global protect), Illumio and Imperva WAF
• Strong analytical and communication skill and ability to handle Client leadership in Technical and troubleshooting bridge calls
• Ability to work and support on Service management tools like Service Now.
• Experience in handling Incident management, Change management, problem management, adherence to SLAs, RCA etc.

Qualifications:

• Bachelor’s degree in Computer Science or related technology field preferred
• Minimum of 4 years of hands-on experience on Networking concepts and troubleshooting.
• Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)
• Solid understanding of the OSI or TCP/IP model
• Hands-on experience with monitoring, network diagnostic and network analytics tools
• CCNP or higher (CCIE and/or CISSP highly valued)
• Strong working knowledge of ITIL principles and ITSM
• Current understanding of industry trends and methodologies
• Outstanding verbal and written communication skills

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Cloud Administration, Cloud-Based Service Management, Cloud Engineering, Cloud Infrastructure, Cloud Infrastructure Architecture Design, Cloud Infrastructure Optimization, Cloud Migration, Cloud Operations (CloudOps), Cloud Performance Optimization, Cloud Service Delivery, Cloud Strategy, Communication, Emotional Regulation, Empathy, Inclusion, Infrastructure Management, Infrastructure Performance, Intellectual Curiosity, Microsoft Azure, Optimism, Performance Monitor, Teamwork {+ 4 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date