Test Engineer - Client Delivery & Operations

About KATIM

KATIM is a leader in the development of innovative secure communication products and solutions for governments and businesses. As part of the Space & Cyber Technologies cluster at EDGE, one of the world’s leading advanced technology groups, KATIM delivers trust in a world where cyber risks are a constant threat, and fulfils the increasing demand for advanced cyber capabilities by delivering robust, secure, end-to-end solutions centered on four core business units: Networks, Ultra Secure Mobile Devices, Applications, and Satellite Communications. Our talented team of cross functional experts continually takes-on new challenges. We work with the energy of a start-up yet the discipline of a large business to make solutions and products work for our customers at scale.

Key Responsibilities
•    Build and maintain strong relationships with key client stakeholders
•    Respond to client queries and provide timely resolutions or escalate issues as required.
•    Guide the Client during UAT phase and address their queries.
•    Assist clients in executing test cases, replicating scenarios, and validating results.
•    Monitor client feedback during UAT and ensure feedbacks are addressed in the project.
•    Create detailed test cases, test scripts and test data for UAT
•    Maintain accurate records of client interactions, document all UAT results, including pass/fail criteria and identified client defects. 
•    Execute UAT test cases, ensuring that all test scenarios are covered. Identify, document and track defects (both internal and client), inconsistencies, or user experience issues
•    Perform incident response within specified SLA , ensuring timely resolution and minimal impact on clients
•    Assist in identifying root causes and keeping the incident ticket updated.
•    Act as a liaison between the client and internal team to ensure clear communication.
•    Communicate client requirements, priorities, and feedback effectively to all relevant internal teams.
•    Coordinate on updates or releases to ensure minimal disruption to operations.
•    Encourage collaboration by sharing insights, documentation, on troubleshooting and testing support on issues that affect client delivery.
•    Oversee incident response efforts, ensuring timely resolution and minimal impact on clients.
•    Perform POC testing, including key outcomes, challenges, & recommendations, to stakeholders
•    Contribute to internal knowledge sharing and training related to POC best practices.
•    Foster a culture of knowledge sharing and continuous improvement within the team
•    Collaborate with DevOps, project and product teams and other stakeholders to ensure alignment across projects
 

Education and Minimum Qualification

•    Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
•    4+ years of experience in Software Quality Assurance 
•    1+ years in client-facing support role.
 

Key Skills

•    Technical Skills:
-    Experience with testing tools such as Jira, HP ALM, or similar
-    Basic understanding of cloud platforms like AWS, Azure or Google Cloud. 
-    Familiarity with Linux/Unix systems and basic scripting (Bash, python or similar)
•    Client engagement and Communication Skills:
-    Effective client-facing communication skills, including experience in managing client requests and reliability metrics.
•    Certifications (Preferred):

-    ITIL Foundation or other certifications in IT Service Management.
-    ISTQB certification.

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