Information Technology & Operations Director

Company: Island Finance

With over 65 years of service, Island Finance LLC is the largest financial institution in Puerto Rico. It serves over 70,000 clients, with consumer loans and a variety of financial products and services. Also, it has a comprehensive distribution network with 48 branches, a call center and an advanced Internet banking service available through www.islandfinance.com.

Island Finance is not only a Financial Company committed to the future of Puerto Rico, but also works every day to offer the highest quality of service and is the one who has reached out to thousands of clients when they have needed it most, in addition to maintaining a positive and dynamic work environment with a team committed to offering the best.

We are the Financial Company of the 21st century, with over five decades helping you realize your dreams. Because there is one thing that does not change and that is that sixty-five years later we are here...

We deeply appreciate your support and reaffirm our commitment. That's why with us... ¡¡Yes, you can!!

General Job Summary

The Director of Information Technology and Operations position provides the leadership, management and vision necessary to ensure that the company has appropriate IT resources (systems, infrastructure, personnel, operating procedures, internal controls, contractors, etc.), and customer services to support the operations and growth of Island Finance company and that those resources are managed effectively. The position accomplishes this through a respectful, constructive and energetic style, guided by the mission and core values of the company.

Essential Function and Responsibilities

• Develop and implement IT and Operations strategies that align with the institution's goals.

• Identify technology needs and make recommendations to business decision-makers

• Act as the liaison with leaders and users from other business divisions to guarantee efficiency of technology, project management, and customer services.

• Provide leadership, vision and direction to their team, including their performance execution.

• Develop, implement and maintain the policies and standards of information.

• Enforce the compliance of policies, procedures and participate in internal/external audits.

• Ensure the efficient operation of all IT systems, including hardware, software, networks and cloud infrastructure.

• Oversee the IT/Customer Services budget, ensuring cost-effective solutions.

• Revise and approve department invoices.

• Evaluate the purchases of new equipment or solutions for the organization.

• Manage relationships with external vendors and negotiate contracts.

• Keep in contact and monitor technology suppliers.

• Ensure all IT practices, contract development, renewal and execution comply with relevant regulations and standards.

• Follow up projects and personnel meetings.

•  Maintain robust cybersecurity measures to protect sensitive financial data.

Requirements

• Bachelor’s degree and proven experience on IT – preferable a master’s degree from a recognized university or college.

• At least 7 years of experience in IT management, preferably within the financial sector.

• Proficiency in major cloud service providers like AWS, Azure, and Oracle Cloud Infrastructure

• Project management skills

• Relevant certifications such as ITIL, CompTIA+, CISSP, CISM, or PMP can be advantageous.

• Effective oral and written communication skills

• Interpersonal skills

• Work under pressure

• Problems solving

• Performance appraisal

• Decision making

• Negotiation skills

• Organization

• Delegate

• Ethics

• Strong leadership

• Strategic planning, and problem-solving skills

• Proficiency in cybersecurity, data management, and financial technologies.

Island Finance is an Equal Opportunity Employer

Learn more about us at  Island Finance and keep updated with our latest job postings at Island Finance Empleos

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