Director, Application Operations - SRE

About the Role:

Grade Level (for internal use):

13

S&P Global Ratings

The Role: Director, Application Operations, SRE (Site Reliability Engineering)

The Team: This team is part of the global SRE group that provides Site Reliability Engineering Services for the critical applications used by the analysts for conducting the business. Application Operations team is responsible for the Stability (Uptime), Reliability (Quality & Performance) and Engineering of these applications to improve business outcomes, user experience and efficiencies.

The Team operates at the intersection of IT operations and software development, ensuring that our services are not only robust but also agile enough to adapt to the ever-evolving business needs.

Impact and Responsibilities: The Impact of this role extends far beyond the immediate team. You will be instrumental in shaping the reliability and performance standards of our critical applications, ensuring they meet the highest benchmarks. By driving advancements in automation and cloud technologies, you will contribute significantly to the organization's strategic goals and toil reduction, enhancing both the user experience and operational efficiency. You will nurture the team members to be the best-in-class by upskilling and cross-skilling.

General & Team management:

• Ensure the team balances its focus between daily operational tasks and strategic long-term projects

• Drive the adoption of new technologies and processes through training and mentoring

• Lead/Mentor/Guide/Coach and transform a team of Application Operations to SRE’s

• Create/maintain documentation for systems and processes to ensure continuity and knowledge sharing within the team. Adoption of Gen AI to leverage knowledge repository

• Collaborate with cross-functional teams to ensure seamless integration and support for new technologies and initiatives

• Oversee daily operations and ensure the shifts are adequately managed

• Set the roadmap; derive goals for each team member; review, motivate and support to make them successful

Stability:

• Build a SRE practice that improves system stability with Monitoring & AIOps. Avert P1/P2 incidents and minimize business impact

• Analyze system vulnerabilities, SPOFs and address them proactively to improve stability

• Refactor monolithic apps and databases to containerized services to improve delivery/scale

• Work with business users to understand needs, issues, develop root cause analysis and work with the cross functional teams to address them permanently

Reliability:

• Monitor system performance and create strategies to improve it

• Reduce the number of incidents and the time taken to resolve them (MTTR)

• Develop and implement disaster recovery plans to ensure business continuity

• Lead DevOps transformation to improve the delivery of value to business, reduction of costs & manual errors, increased velocity of releases and improved config management

Engineering:

• Involvement in Architecture and Development design reviews (Shift-left) for new implementation and integration projects to build SRE best practices into the SDLC

• Continuously look for opportunities to automate tasks, simplify processes, Self-service to reduce the toil

Value Stream Alignment:

• While alignment as horizontal lead is expected to begin with, it’s expected that you also handle the role of a SRE value stream lead going forward.

• Ensure smooth inter-working with value streams (VS) to meet the objectives & realize value

• Foster a 2-way knowledge sharing with VS and reduce dependency on SRE

• Help shepherd VS to improve SRE maturity levels; implement & prioritize best practices like monitoring, post-mortem, toil reduction, retrospectives etc.

• Application to User Journey orientation and transformation

What’s in it for you:

In this role, you will have the opportunity to collaborate with a diverse and talented team, working on cutting-edge technology solutions to drive efficiency and innovation within the organization. You will be at the forefront of implementing best practices in site reliability engineering, with a strong emphasis on automation, cloud technologies, and performance optimization. You will interface with the value stream leads to improve the SRE practices and maturity levels within the value streams.

What We’re Looking For:

Basic Qualifications:

• Bachelor’s degree in computer science or equivalent is required, or in lieu, a demonstrated equivalence in work experience

• 15+ years of experience in Information Technology domain including cloud, systems & database administration, networking, performance, and application operations

• Proven experience in IT Operations and/or Site Reliability Engineering, successful handling of Application Operations in a complex IT setup

• Manage Multi-cloud (AWS/Azure) environments

• Engineering and implementing proactive monitoring of applications, infrastructure & databases. Engineering automation to self-heal and mature towards AIOps

• Manage, innovate, and create processes, software and tools that continuously improve the availability, reliability, scalability, latency and efficiency of platforms

• Engineer Self-service portals, Scalable platforms and repeatable processes that allow product teams to own the entire life cycle of their products, reducing the SRE dependency

• Excellent communication skills with experience in managing, coaching, and building highly effective teams.

• Manage and inspire a team of full stack Site Reliability Engineers across regions and time zones, emphasizing collaboration and efficiency.

• Establish relationships with business teams & other IT partners. Identifying and measuring KPIs like CSAT/NPS scores, establishing feedback channels which have a direct correlation to UX

• Cost management through forecasting consumption, budgeting, tagging assets & tracking cost, disposing unused allocations & right sizing, optimizing usage & correlating cost to business value

• Establish incident & defect review process to help guide and continually improve stability of applications

• Shapes and leverages advanced conceptual thinking to solve complex and/or completely new or novel situations that have never been dealt with before.  Actively pursues innovative solutions that align with the company’s tolerance for risk (business and reputational)

• Looks at external companies, products and capabilities and how they may accelerate Ratings technology initiatives

Preferred Qualifications:

• Experience in application & data architecture, system design, algorithms, data structures, complexity analysis, and software design

• Ability to architect high availability application and servers on cloud adhering best practices.

• Ability to perform technical deep-dives into code, networking, systems, databases and storage configuration

• Experience working in Agile software product development

• Experience working with stakeholders and collaborating across organizational boundaries.

• Configuration management, automation of patching, threat and vulnerability management, security monitoring, network security, endpoint security, cloud application and data security

• Awareness of security frameworks like NIST to address technology, information and resilience risk, information security and risk management

• Support & transform ITSM process – Incident, Change & Problem management to align with DevOps maturity

About S&P Global Ratings
At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions.

S&P Global Ratings is a division of S&P Global (NYSE: SPGI).  S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.

For more information, visit www.spglobal.com/ratings

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Inclusive Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and equal opportunity, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

S&P Global has a Securities Disclosure and Trading Policy (“the Policy”) that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policy’s requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy.  

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.  

 

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.  
 
US Candidates Only:  The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.  Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

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10 - Officials or Managers (EEO-2 Job Categories-United States of America), IFTECH103.2 - Middle Management Tier II (EEO Job Group)