Public Cloud Second Line Engineer
United Kingdom, United Kingdom
GBP 28K-34K (estimate) Mid-level Full Time
Tasks
- Collaborate with internal teams to ensure SLA compliance
- Create and maintain technical documentation
- Escalate complex issues to 3rd Line teams
- Investigate and resolve incidents and service requests
- Provide technical support for Microsoft Azure and Microsoft 365
- Support on-site at customer locations
- Support planned changes and service improvements
Perks/Benefits
- 25 days holidays plus birthday off
- Company events
- Company pension scheme
- Discounts
- Employee assistance program
- Gym membership
- Holiday purchase option
- Hybrid working
- Life assurance
- Modern facilities
- Private medical insurance
- Training academy
Skills/Tech-stack
Active Directory | Azure Active Directory | Azure Backup | Azure Monitor | Azure Recovery | Azure Storage | Azure Virtual | Azure Virtual Machines | Compliance features | Customer Service | Exchange Online | ITIL support | Log Analytics | Microsoft 365 | Microsoft Azure | Microsoft Teams | OneDrive | RBAC | Security and Compliance | Security and compliance features | SharePoint Online | Technical documentation | Troubleshooting | Virtual Machines
Education
N/A
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