Director of Information Technology, Openings and Transitions

Company Description

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service. With 30 hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.

Job Description

Become one of the authors of our story. Join Auberge Resorts Collection as the Director of Technology – New Openings and Transitions, a highly strategic and hands-on leadership role responsible for delivering the full technology lifecycle for new hotel openings, property transitions, and major capital renovation projects. This role requires a dynamic leader who thrives at the intersection of hospitality operations, IT infrastructure, construction, and technology innovation.

You will drive all aspects of technology design, planning, deployment, and operational readiness for new properties and support the broader growth strategy of Auberge. Working closely with internal teams and external partners, you will ensure each opening is operationally sound, on time, and future-ready.

This role is based out of our Bethesda, MD home office with travel up to 50% depending on the volume of projects. 

Project Management

• Lead technology project planning, design integration, and execution for new openings, property transitions, and major renovations.

• Manage the IT project lifecycle, ensuring alignment with construction phases and operational needs.

• Create and maintain comprehensive project plans, budgets, timelines, and risk management strategies.

• Coordinate technology requirements with Development, Design & Construction, Operations, and Finance teams throughout each project.

• Deliver technology opening playbooks, checklists, and standards to ensure consistency and excellence across all properties.

Low Voltage and Construction Management

• Collaborate with architects, engineers, and construction teams to embed IT requirements into building design and specifications.

• Oversee the planning, design review, and installation of all low voltage systems, including Structured Cabling, AV, WiFi, BMS, Security Systems, and Voice systems.

• Ensure technology infrastructure is properly sequenced with construction schedules to avoid delays and rework.

• Conduct onsite inspections to verify proper installation, configuration, and testing of all IT systems and infrastructure.

Financial Management

• Develop detailed pre-opening IT budgets and manage expenditures against project budgets.

• Analyze vendor proposals and technology costs, identifying value engineering and savings opportunities.

• Support ownership and corporate stakeholders with cost rationalization and funding discussions related to technology scope.

Technology Operations and Support

• Lead cutover and stabilization efforts for technology systems during pre-opening and immediate post-opening phases.

• Provide technical leadership and documentation for operational handover to property IT teams.

• Establish standard operating procedures (SOPs) for technology operations, business continuity, data privacy (PII), and cybersecurity compliance.

Vendor and Partner Management

• Source, vet, negotiate, and manage technology vendors, integrators, and consultants supporting openings and transitions.

• Enforce service level agreements and performance standards.

• Build strong partnerships with vendors to ensure innovative, scalable, and cost-effective technology solutions.

Governance and Compliance

• Ensure adherence to Auberge’s cybersecurity, data protection, and IT policy standards for all new properties.

• Oversee incident response, disaster recovery planning, and compliance readiness as part of the technology deployment.

Qualifications

• 8+ years of progressive IT leadership experience, ideally within luxury hospitality, with a focus on hotel openings, property transitions, or major capital projects.

• Strong knowledge of building construction phases and how IT systems integrate into architectural, MEP, and low voltage planning.

• Expertise in hospitality core systems (PMS, POS, CRM, IPTV, BMS, WiFi, telephony, financial systems, security platforms).

• Proven ability to manage cross-functional technology projects on time, on budget, and to scope.

• Experience with IT infrastructure standards, cybersecurity frameworks, and cloud-based enterprise solutions.

• Excellent project management skills, communication abilities, and organizational capabilities.

• Ability to collaborate effectively with internal stakeholders (Development, Operations, Design & Construction, Finance) and external partners (consultants, contractors, vendors).

• Degree in Information Technology, Computer Science, Engineering, or equivalent work experience.

• Fluent in English, with excellent written and verbal communication skills.

• Willingness and ability to travel extensively (up to 50%), including internationally, to support project needs.

Preferred Certifications

• PMP (Project Management Professional) Certification

• ITIL v3 or ITIL 4 Certification (IT Service Management)

• CISSP, CISM, or other cybersecurity certifications (a plus)

• Additional technical certifications in cloud services (AWS, Azure), networking (CCNA, CCNP), or system administration (Microsoft, Google) are desirable.

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Auberge Resorts LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.