Level 1 Incident Response Analyst / Information Technologist I

Working/Functional Title

Level 1 Incident Response Analyst

Position Summary

The MSU Information Security team aims to achieve university success through precision Information Security focused on risk management, engagement, and education.

As Reporting directly to the Incident Response Supervisor, this role frequently interfaces with customers (the MSU staff) and focuses on the triage of incoming tickets and requests. IT knowledge will be key in assisting customers with security concerns or requests, as well as processing eDiscovery requests from the Legal and FOIA offices. Where appropriate, tickets will be handled by the analyst, else higher level tickets will be escalated to higher level analysts. To address minor security incidents, the Level 1 will pair with higher level Analysts as needed. Major incidents are handled as a team. Level 1's are included in planning sessions and team discussion for exposure and insight. This is a growth role that will challenge, but in the end expand, the skills of its occupants. Once properly trained, this role will participate in the weekly, IR on-call rotation.

Michigan State University (MSU) is ranked #30 among public universities and #63 overall in U.S. News & World Report’s America’s Best Colleges 2025. Located in East Lansing, three miles east of the state’s capitol, the MSU community includes more than 12,000 faculty, academic and support staff, as well as over 51,000 students. MSU offers an extensive benefits package to its employees including health care, prescription, and dental coverage, and a base retirement program with a University matching contribution, as well as basic life insurance. In addition, MSU offers educational benefits including a course fee courtesy program and educational assistance.

MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSU’s mission of providing education, conducting research, and advancing engagement.

https://tech.msu.edu/

Minimum Requirements

Knowledge equivalent to that which normally would be acquired by completing a four-year college degree program in Computer Science, Information Systems, Business or related information technology field, with coursework in an information technology specialization related to the area of employment; one to three years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed; or an equivalent combination of education and experience. 

Desired Qualifications

Has significant knowledge and experience in the field of information technology or System Administration, as well as Active Directory and ticket management software. Possesses conceptual familiarity with Security concepts, Identity and Access Control mechanisms, EDR and MDR platforms, and log collection/investigation. Customer service skills and the ability to coordinate comfortably as a part of a team are easily recognized.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

Resume and cover letter

Special Instructions

Provide three professional references knowledgeable of your work.

Work Hours

STANDARD 8-5

Remote Work Statement

MSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon.

Bidding eligibility ends May 6, 2025 at 11:55 P.M.