Senior Technical Program Manager

Overview

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Responsibilities

Your future team

The Trust Engagement team is a globally distributed group of risk professionals who are deeply committed to fostering and enhancing customer trust in both our Cloud and On-Premise Products. This team excels by embracing diverse perspectives and leveraging creativity in our engagement across innovative initiatives that propel our mission forward. In this dynamic role, you will have the chance to collaborate closely with the entire Atlassian team, working together to enhance our Trust program and refine our Trust narrative.

Atlassian is expanding our Trust Engagement team and is seeking experienced and motivated individuals to help us achieve our goal of earning and maintaining customer trust. As a Senior Trust Analyst, you will play a crucial role in advancing our customer trust initiatives. Your expertise will be vital in developing strategies that bolster trust and confidence among our customers, ensuring we effectively meet their expectations.

What you'll do

• Represent Atlassian with our Strategic & Enterprise customers to remove trust as a blocker for customer acquisition, customer migration, and long term customer retention;

• Be accountable for engaging in a variety of Atlassian customer facing initiatives. Your primary focus will involve helping our customers gain an understanding of Atlassian’s commitment to Trust by articulating our Security practices, Compliance posture, and Privacy measures.

• Manage complex customer security reviews & audits

• Support legal in negotiating security and compliance terms & exhibits for Atlassian Customer Agreements

• Represent the Voice of the Customer by identifying deal blockers and friction points to influence Security, Product & Engineering strategy in meeting customer expectations

• Drive customer facing Trust collateral by publishing publicly facing materials, presentations, white papers

• Provide security, compliance, and privacy education and training to internal partner teams in Sales, Product Marketing, Legal, etc.

• Mentor team through technical leadership and knowledge sharing

Your background

• On your first day, we’ll expect you to have:

  • 5-7+ years experience working with customers across Security, Governance, Risk and Compliance domain areas;

  • Expertise to guide discussions about security and risk trade-offs;

  • Customer facing or consulting engagement experience;

  • Success with customer, executive, or board member briefings on strategy.

  • Knowledge of security, compliance and privacy frameworks & standards (e.g., GDPR, HIPAA, SOC2, ISO27001, NIST 800-53, PCI-DSS).

  • Experience working with Regulatory Compliance, Global Privacy Programs, Cloud Security or related functions;

  • Familiarity with large-scale enterprise SaaS platforms and challenges across security, privacy and compliance related to customer trust.

  • Understanding of cybersecurity principles and their application in a SaaS context.

  • Understanding infrastructure and delivery models of SaaS products.

  • Proficient knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services.

  • Understanding of multi-tenant architectures and data isolation principles.

  • Ability to drive customer audits and assessments to provide assurance around service provider adherence to security policies and controls.

  • Demonstrated adaptability to changing market conditions and customer needs.

  • Ability to make data driven decisions that enhance customer trust initiatives.

  • Experience in problem solving to address complex customer trust challenges.

  • Exceptional verbal and written communication abilities.

  • Active listening skills to understand and address customer concerns effectively.

  • Proficiency in negotiating and resolving conflicts to maintain positive relationships.
    

• It's phenomenal, but not required, if you have:

  • Certifications CISSP, CCSP, CEH.

  • Experience participating in customer-facing incident response functions;

  • Experience operating on a globally distributed team.

  • Experience in supporting Security Questionnaires, Customer Audits, and Legal Negotiations.

Qualifications

Our perks & benefits

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.