Manager, Digital & Cyber Security Engineering and Applications

Manager, Digital & Cyber Security Engineering and Applications

Location: Toronto-661 University

Department: Enterprise Technologies and Cyber Security

The Role:

Accountable for the overall performance, stability, and security of Public Health Ontario’s (PHO) digital operations, with a strong focus on service delivery and vendor management.
Manages the day-to-day security operations including incident response, monitoring and maintaining core security systems, ensuring alignment with organizational cyber security policies and procedures, and driving support for the enterprise security posture to reduce corporate cyber security risk.
To oversee the development and delivery of business products and applications, and other technology services initiatives to support PHO’s mandate to enable analysis and sharing by internal programs, and to share information with external stakeholders and partners.

Key Responsibilities-

• Manages daily digital operations, ensuring high availability and reliability of systems and services as well as the implementation, optimization, and maintenance of tools, systems, and infrastructure.
• Manages Tier 2 and 3 support ensuring the provision of timely and effective technical support to end-users.
• Ensures communication and collaboration between the Tier 1, 2 and 3 teams and the seamless escalation of complex issues to Tier 2 and 3.
• Manages escalations from leadership across the organization, ensuring timely communication and resolution of issues. Prioritizes escalations based on impact and communicates status to all stakeholders.
• Implements best practices for digital operations management and service delivery. Participates in service delivery meetings with stakeholders to identify opportunities for process improvement and automation within the support structure and across digital operations.
• Manages and provides oversight of the enterprise information security policy, developing and documenting security protocols and procedures, cyber incident response handling, identifying security gaps creating risks, pushing forward compliance efforts, monitoring threats, and driving continuous security improvements. Ensures alignment with industry standards and regulatory requirements.
• Drives compliance and resilience efforts by leading compliance and awareness initiatives across the organization; maintains disaster recovery programs and prepares for and tests organizational readiness in the event of a cyber-attack or another major security incident.
• Ensures robust coverage of deployed cyber security solutions within the environment and continuously monitors and manages vulnerability posture, suspicious activities, potential cyber intrusions, and changes within the environment that may create risk exposure.
• Supports the planning, development and implementation of innovative operational, tactical and strategic plans to meet the organization’s application services requirements within PHO’s overall digital and data strategy.
• Manages the development and delivery of business products and applications, and other digital and data initiatives to support PHO’s mandate to enable analysis and sharing by internal programs and share information with external stakeholders and partners. Ensures compliance with legislation (e.g. privacy) and Ontario government policies, directives and guidelines in the management, use and disclosure of information.
• Manages the provision of operational services and solutions that include development and adherence to customer service standards for the digital and data group of functions.
• Leads facilitation of cross-functional application services team (federated support model) for collaboration to support PHO and stakeholders.
• Supports the development, implementation and communication of application services governance, information management tools, standards and procedures, ensuring alignment with PHO’s role as Health Information Custodian.
• Stays current on emerging technologies, best practices, and innovations in digital and data operations, cyber security, and application services management techniques and recommends adoption of techniques, systems and technology to meet overall enterprise new initiatives, programs and services.
• Leads development and maintenance of standards, processes and key performance indicators for digital and data operations, cyber security, and application services.
• Promotes a culture of continuous improvement by identifying opportunities for enhancements and efficiencies in policies, processes, and methodologies.
• Develops program operational plans and goals in support of PHO’s overall Annual Business Plan and Strategic Plan.
• Manages budget, service and performance indicators and ensures consistency in corporate requirements and approval processes for financial, human resources, information technology, operational and business planning functions.
• Manages staff, congruent with PHO internal policies and procedures, professional standards, Collective Agreement requirements and other relevant standards, legislation or regulations.
• Assigns staff responsibilities setting clear performance objectives and measures, evaluating performance; advises on training needs, participates in recruiting/selection of staff; addresses performance and disciplinary issues, responding to grievances in conjunction with PHO Human Resources management programs; establishes and implements work/vacation schedule; builds and leads a team of multi-disciplinary staff who support PHO’s activities. 
• Models' organizational values and organizational culture and embeds values into area of responsibility. 
• Represents the Unit, its initiatives and services and PHO in consultations, relationships and collaborative partnerships with government, other provincial agencies, non-governmental organizations, professional associations and other academic and community partners.  Liaises with Ministry staff on planning and performance matters where applicable. 
• Ensures alignment of unit goals, objectives and activities with other PHO initiatives, goals and objectives.
• Contributes to the development and implementation of the department’s mandate and operating procedures by taking a significant role in the identification of new programs and projects that fit PHO’s mandate; suggests areas for improvement in internal processes along with possible solutions. 
•  Keeps abreast of the latest research and developments in area of specialty within PHO and at other agencies.
• Other duties as assigned.

Knowledge and Skills-

• Experience communicating and presenting to senior leaders with the ability to influence stakeholders.
• Strong knowledge of industry-standard security tools, frameworks, and best practices.
• Knowledge of technologies including networking, network technology, servers, operating systems, data centres, user platforms, hardware and software in varied technical operating environments.
• Knowledge and a high degree of proficiency with all levels of technology, data protection and security; including underpinning core network, system, development and application technologies.
• Ability to address operational concerns and issues as well as monitor overall end user satisfaction.
• Excellent problem-solving, analytical, and critical thinking skills to effectively respond to shifting priorities, demands and timelines.
• Demonstrated organizational skills including priority setting and time management to manage multiple, concurrent issues and projects and provide direction to the reporting staff.
• Ability to make strategic decisions that reflect the consideration of operational and corporate goals and objectives.
• Skills in managing client and stakeholder relationships.
• Understanding of business and operational planning processes, to contribute to corporate business and operational planning processes.
• Skill and proficiency with standard computer systems and software programs for word processing, spreadsheet, presentation, sharing and collaboration tools such as Microsoft Office (Word, Excel PowerPoint), SharePoint.
• Leadership, team building and client relations management skills to develop and foster positive employee relations and client/stakeholder partnerships.

Education and Experience-

• Bachelor’s degree in computer science, information technology and/or related field.
• Minimum ten (10) years’ experience in managing digital and data operations, developing and implementing cyber security strategies, application development, and managing multi-stakeholders and multiple levels of executive stakeholders along with a minimum of two (2) years’ experience supervising/managing day-to-day functions of staff in a unionized environment (or a combination of education and experience deemed satisfactory to PHO).
• Relevant industry certifications, or working towards, (e.g., CISSP, CISA) strongly desired.
• ITIL and/or MSE Certification strongly desired.
• Experience with IT service management (ITSM) frameworks, such as ITIL.
• Experience in executing cyber security programs.
• Operational experience within a diverse IT infrastructure.
• Familiarity with cloud services and infrastructure.
• Experience utilizing Agile methodologies.

Attributes and Competencies-

• Oral and written communication, interpersonal, teamwork and relationship building skills to interact well with stakeholders, maintain effective linkages will all levels of contacts/staff and deliver program results on time and within budget.
• Influencing skills to promote and drive strategic risk initiatives and foster a risk-aware culture across the organization.
• Skills and the ability to work in a matrix management structure and within cross disciplinary teams.
• Interpersonal skills to build networks with a range of cross functional staff (human resources, finance, procurement, IT, knowledge services, library, research services, analytic services, communications etc.), project advisory committees, stakeholder teams, and ministry staff to work collaboratively in program development, design and delivery.
• Maintains a customer-focused approach, ensuring high satisfaction levels for both internal and external clients.
• Develops and delivers services for the section which respond to and anticipate client/customer/public health partner needs.
• Ensures operational effectiveness and efficiency for area of responsibility including resolving any customer service/client issues or concerns regarding services/programs/initiatives of the section through Tier 2 and 3 service delivery.
• Promotes PHO externally when dealing with professional colleagues, often as the face of the organization with field and stakeholders/clients requiring customer service orientation.
• Weighs business needs against security risks to make informed recommendations to organizational leadership.
• Works within PHO and government policies, standards, rules, etc.; identifying deviations and making recommendations to leadership.
• Manages risk within area of responsibility within established risk systems and understanding of professional principles, practices, methods, and techniques. 
• Ensures operational effectiveness and efficiency for area of responsibility.
• Recommends changes to existing methods, procedures or techniques that may impact other units and departments. 
• Provides regular reports to the senior leadership team relating to digital and data operations/cyber security/application development on the status of programs including risks identified and action plans to mitigate these risks.
• Develops risk mitigation strategies and work with other internal and external stakeholders in managing risk within area of responsibility.
• Manages the strategic planning, development, and implementation of a high quality (rigorous, relevant, responsive, partner-centric) services and tools.
• Models organizational values and organizational culture and embeds values into area of responsibility.
• Accountable for establishing the operational plan, defining operations, budget and goals for own unit.
• Accountable for ensuring alignment of unit goals, objectives and activities with other public health system improvement goals and objectives.
• Accountable for the performance of unit staff including the review and approval of products produced by unit staff.
• Accountable for ensuring alignment with PHO’s financial and human resource policies including procurement, recruitment, and performance management.
• Manages and directs the unit staff. 
• Provides coaching, guidance and feedback, to develop the skills and performance of team members.
• Acts as the lead and/or subject matter expert on cross functional PHO teams and proactive operational planning to ensure linkages and collaboration across PHO.

Duration: Permanent

Hours of Work: Full time, 36.25 hours per week

Compensation Group: Manager

Posting Date: 04-30-2025

Closing Date: 05-15-2025

Please note: applications will be received no later than 11:59pm on the date preceding the closing date as indicated on the Job Requisition.

Note: Internal candidates will be considered first.

While we thank all applicants for their interest, only those selected to move forward in the recruitment process will be contacted.  Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.

PHO is committed to ensuring equity in employment. Our goal is to create a diverse, inclusive workforce that reflects the communities we serve and to ensure our services and communications are accessible to all individuals. Any candidate who requires a job posting in an alternative format may email a request to HR_Inquiries@oahpp.ca. Once an applicant has been selected for an interview, they can inform PHO about any accommodations they may require at any stage of the interview process.