Infrastructure Analyst

Job Title: Infrastructure Analyst

Job Level: IT4
Date Posted: April 30, 2025
Closing Date: May 14, 2025
Job Type: Full-time Term (2 Year Term)
Category: Internal/External Opportunities

Location: Calgary

We power Alberta. Our transmission lines deliver electricity to millions of Albertans 24 hours a day, seven days a week. When you’re on our team, you’re supporting our province’s homes, farms, businesses and industries by providing safe, reliable and cost-effective service. Whether working in the field or in the office, every AltaLinker contributes to keeping the lights on.

As a member of the Berkshire Hathaway Energy family, we are part of a global group of companies delivering sustainable electricity and utility services to customers worldwide. Our exceptional customer service, commitment to the environment, and world-class safety record makes us a leader in our industry.

Today, the transmission system is more important than ever. As we connect new sources of renewable energy to the grid and support Alberta’s energy transition to net-zero emissions, AltaLink’s transmission system is the backbone of the changing electricity system. With our head office in Calgary, and regional offices in Greater Edmonton, Red Deer and Lethbridge, we have central and southern Alberta covered.

We offer work with meaning, incredible opportunities for development, work life balance and opportunities to contribute to your community.  Join our team! 

Job Description:

Note: This position is a term position for 2 years.

Reporting to the Manager, Service Delivery and Operations, the Infrastructure Analyst will be responsible for providing technical expertise on the effective use of AltaLink’s existing operational technologies. This position will be responsible for monitoring, measuring, and sustaining IT infrastructure. This includes providing input and recommendations on how to operate existing solutions and for future technology roadmaps representing IS Operation’s needs. This position will require technical capabilities, developing and implementing new processes and procedures, working with vendors in the support of third-party applications, and collaborating with others.

Responsibilities:

• Provide technical expertise and support on the effective use of AltaLink’s existing infrastructure technologies.
• Support forecasting and planning of the compute, storage, virtualization, power, and networking needs for multiple data centers. Coordinate day-to-day needs of the data center.
• Remediate issues throughout corporate infrastructure (compute, virtualization, storage, data protection, Microsoft suite, hybrid cloud, etc.). Support corporate infrastructure reporting and audit as required.
• Install, configure, and deploy out-of-the-box third-party solutions, security patches, cumulative updates, and custom solutions as needed.  
• Provide input and recommendations on the use of existing and future technology roadmaps. 
• Collaborate with other technical disciplines to effectively troubleshoot technical issues. 
• Establish effective working relationships with internal business partners and vendors. 
• Establish new processes and procedures in support of technology sustainment, configuration and Change Management. 
• Support the design, testing, and implementation of the disaster recovery plan. Including participating in disaster recovery exercises as required. 
• Perform updates to procedures, processes, and other forms of documentation. 
• Provide technical expertise and support to incidents via ticketing system. 
• Ensure technologies are available and understood with the Plan and Build teams to ensure effective and efficient Transition to Operations (TTO) occurs for each solution implementation.
• Perform remediation of system performance, usage activity reporting, storage management and governance activities.
• Participation in technical support to incidents, technical reviews, configuration management and change management as required.
• Other Operational/Infrastructure related duties and responsibilities as assigned.

Requirements

Qualifications:

• Bachelor’s degree in computer science, information technology or related discipline, or equivalent combination of education and experience. Industry recognized certifications such as CISSP, ITIL, Microsoft, CISCO, or DELL would be an asset.
• Minimum three (3) years’ related experience, including at least one (1) year experience in Infrastructure administration at an enterprise level (e.g., installation, platform configuration, content migrations, backup, and restoration).
• Proven ability/experience in the above noted responsibilities.
• Experience with Windows and Linux operating systems, Microsoft Active Directory, Azure / Azure Active Directory, M365 Suite, CA’s, NPS, RDS, SCCM
• Experience with Citrix Netscaler, VMWare, VxRail, Hyper-V virtualization technologies, Dell/EMC Data Protection Suite (software and hardware).
• Skills with SolarWinds, ServiceNow , Varonis Suite, Carbon Black, CyberArk and network devices such as Cisco and Palo Alto are assets.
• Knowledge of IS security principles and best practices.
• Proven ability to multi-task, and to organize and adjust priorities.
• Proficient in developing and presenting technical details to management.
• Hands-on experience with issue management, resolution and troubleshooting.
• Experience with designing/documenting and implementing processes and procedures.
• Experience with ITIL practices in particular Change Management, Incident Management and Problem Management.
• Effective problem solving, communication, documentation, and time management skills.
• Effective communication and interpersonal skills to interface with team members and customers to promote positive outcomes.
• Proven track record of good attendance and job performance. 

Notes:

Internal candidates can submit their resume internally via https://referrals.workable.com/altalink/jobs/

External candidates can submit their application via Workable externally at AltaLink - Current Openings (workable.com).

AltaLink employees should be aware that we may contact your manager during the selection process.  Some positions may require job specific assessments, regular criminal record checks, additional AltaLink training, medical assessments, annual drivers abstract, and drug tests.  Please contact the Hiring Manager or Recruiter for further clarification if required.

We thank all candidates for their interest in a career with AltaLink. Due to the high volume of applications, we will only be contacting candidates being considered for an interview. We sincerely appreciate all interest and invite all candidates to follow us on LinkedIn, Facebook and/or X.

In proceeding with your application, you will be required to submit personal information to AltaLink through our applicant tracking service provider and this information will be accessible to AltaLink personnel involved in AltaLink’s hiring processes.  AltaLink also relies on third parties to assist in the hiring process and your information may be provided to them for this purpose. In the application process, AltaLink will require you to provide consent to the collection, use, and storage of your personal information for these purposes.

At AltaLink, we celebrate diversity and inclusion. We are committed to fair employment practices, and all qualified applicants will receive consideration for employment regardless of race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, family status, source of income, sexual orientation or any other category protected by applicable provincial or federal law.

For eligible positions AltaLink offers optional hybrid work that provides flexibility between working from home and the office.

Benefits

• Extended Healthcare Plan (Medical, Disability, Dental & Vision)
• Spending Accounts
• Competitive Compensation
• Defined Contribution Pension Plan and Group RRSP
• Group Life Insurance
• Hybrid Work Schedule for Eligible Roles
• Employee Assistance Program
• Vacation, Earned Time off, Birthdays Off Work and 13 Recognized Holidays
• Tuition Reimbursement
• Social Club
• Onsite Parking and Onsite Gym
• Wellness Programs