Assistant Manager Security Operations

At Calgary Sports and Entertainment Corporation, we deliver excitement. Our mission is to be the heartbeat of our community by creating connections, building champions, and winning, together. If you’d like to join a team that’s people-first, diverse, innovative, and energized about delivering extraordinary fan experiences to our guests, then we’d love to sign you to a player's contract!

THE POSITION 

The Assistant Manager, Security Operations is responsible for overseeing security operations, employee management, and systems across CSEC venues to ensure a safe and secure environment for fans, employees, and partners. This role supports recruitment, onboarding, training, and performance management of security teams, while leading the development of SOPs, incident response plans, and event security readiness.

KEY ACCOUNTABILITIES 

•  In partnership with security team leadership, oversee and further develop full-time, part-time, and contract security to deliver a safe and secure fan and employee experience in CSEC venues. 
• Assist with recruitment, onboarding, training, day-to-day, and on-going performance assessment, and coaching of security personnel (24/7 Building Security and Event Security Incident Response Teams (ESIRT)
• Lead the development of updated SOP’s, communication plans, recruitment, and training programs to achieve a high level of operational readiness for events and operations. 
• Assist the Senior Director, Corporate Security and Director, Fan Experience with developing SOP’s and training programs for security operations, systems, technology and resourcing programs for Scotia Place. 
• In partnership with other team members in the Security and Fan Experience department, continuously develop, implement, and monitor security programs and initiatives to ensure the appropriate levels of security, safety, privacy, and recovery of security assets, including investigations, loss prevention, and commercial tenants. 
• Overall management and administration of security systems (card access; camera surveillance; fire and burglar alarms; walk through metal detectors; x-ray detection; building keys);
•  Proactively lead or assist with internal investigations and fan service recovery including reporting, compiling and filing all health, safety, venue, and property issues 
• Provide security matter expertise and collaborate with all internal CSEC departments and external stakeholders such as law enforcement, medical, government agencies, and Stampede Park. 
•  Assist with the developing, managing and administering annual Security and Parking capital and operational budgets, payroll and invoice payment systems. 
• Enact and provide leadership for Security team in disaster recovery and business continuity plans. 
• Oversee security incident response planning and the investigation of security breaches and assist
•  Rotate in Event Command roles as duty manager, dispatch or CTV operator during events at CSEC venues.
•  Other duties as assigned

THE INDIVIDUAL 

The ideal candidate will have the following background:

• 5+ years experience in a security role with supervisory and training experience.
• Administration skills and adaptability with computer operating software and systems is required.
• Knowledge of AGLC regulations; Criminal Code; National and Provincial Building and Fire Codes is an asset.
• Strong interpersonal, teamwork and collaboration focused skills.
• Schedule flexibility to work evening and weekend shifts.

CERTIFICATIONS 

• Post-secondary degree/diploma/designation in Security field
• CPP, PSP required
• Standard First Aid, CPR and AED certification is considered an asset

This position will remain open until 3:00pm Thursday, May 15th, 2025.