Endpoint & Network Security - Senior Infrastructure Production Support Analyst, VP (C13)

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

 

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

 

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

The Role:

The Cybersecurity Infrastructure Analyst (Endpoint & Network) is an intermediate level role responsible for assisting with LAN / WAN and overall infrastructure administration activities including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure teams. This role is also responsible for supporting any applications dealing with the overall operating system. The overall objective is to use infrastructure technology knowledge and identified policies to optimally process data, resolve issues and execute administrative tasks.

Responsibilities

• Create complex project plans, perform impact analyses, solve/work high impact problems/projects, and provide resolution to restore services
• Provide Root Cause Analysis (RCA) post restoration of service
• Design testing approaches, enhance complex processes, reporting streams, and assist with the automation of repetitive tasks
• Review requirement documents, define hardware requirements and update processes and procedures as necessary
• Ensure ongoing compliance with regulatory requirements (e.g., GDPR, FFIEC, SOX, etc.)
• Conduct project related research related to current security frameworks and posture assessments
• Assist team members as needed

Qualifications

• 4+ years' experience providing hands-on production support for cybersecurity applications on Linux, Mac, AND Windows OS environments
• 5+ years' experience in roles centered around infrastructure and application delivery (end user services) with a proven track record of operational process change and improvement success
• 4+ years' experience with Zero Trust, Privileged Access Management/Identity Access Management Tools, Asset Risk Management, and/or Digital Forensic tools
• Experience developing and maintaining metrics that report on the overall state and health of the associated platforms and applications
• Experience in a Financial Services or large complex and/or global environment highly preferred
• Exceptional written and verbal communication skills with the ability to collaborate and effectively communicate with both technical and non-technical stakeholders
• Effective analytic/diagnostic skills
• Ability to effectively manage and appropriately prioritize work in alignment to critical deadlines with the flexibility required in dynamic, enterprise environments
• Ability to operate autonomously with limited levels of direct supervision

Education

• Bachelor’s/University degree or equivalent experience required
• Any industry related certifications are a plus or must be willing to obtain certification within first 12-18 months of employment
• Master’s degree is a plus

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Technology

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Job Family:

Infrastructure

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Time Type:

Full time

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Primary Location:

Jacksonville Florida United States

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Primary Location Full Time Salary Range:

$113,840.00 - $170,760.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

May 08, 2025

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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View Citi’s EEO Policy Statement and the Know Your Rights poster.