Global Security Operations Center Operator

Thank you for your interest in joining our team! QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs.  

QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community.   

The Opportunity

The Global Security Operations Center (GSOC), located in West Chester PA, is the center for the monitoring and analysis of risk affecting QVC Group global operations. The GSOC supports the protection of our team members and corporate infrastructure. As the GSOC Operator, you will provide exceptional customer service, professional response to emergency situations, and display the values set forth by our CREWS Global Security & Business Continuity function. You will assist the Global Security Investigations Team members in recognizing, identifying, investigating, and reporting on criminal elements and activities that can affect QVCG and its team members. You will work at the West Chester, PA headquarters and report to the GSOC Supervisor.

• This schedule is onsite 7am- 7pm OR 7pm- 7am with rotating days off (2 days on 2 days off, 2 days on 3 days off, 3 days on 2 days off).

Your Impact

• You will monitor and investigate alarm activity across global locations to dispatch appropriate security response teams and partners. Write, escalate and distribute incident reports. Assess open-source information that can be used to develop intelligence and risk reports.
• Use and understand the Incident Commander Program to manage incidents and events. Use command center resources (video wall, mass notification tools, set up conference bridges, ISOS Travel Tracker, Everbridge, badge/alarm activity screens, CCTV etc.) to include Intrusion Detection and fire protection systems.
• Help with metric report development using multiple applications, including Microsoft Office, the access control system and visitor management system. Monitor alarm volume activity (alarm abatement) to identify hardware issues and resolutions.
• Partner with IT/Data Center, Cyber Security, Data Privacy, Ethics and Compliance, Environmental Health & Safety, Global Security Investigations, Team Member Relations, Legal, Global Crisis Management, Global Business Continuity, Broadcast & Engineering, Talent Service Center teams.
• Primary resource during crisis events and incident escalation. Assess emerging and developing information to adequately determine what group or teams are required to manage business disruptions. Monitor global travel security events globally that have the potential to impact QVCG global business travelers and their safety.

What You Bring

• Minimum Education: Associate degree (2 yrs.) in Criminal Justice, Business Administration or other relevant field preferred; or, equivalent experience.
• Minimum Experience: 2 years of experience in private sector, law enforcement or combination of the two.

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If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate a company committed to inclusion and belonging for all, you’ll be amazed at what’s available for our team members. We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers! 

For QVC Group, our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance. 

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