Sales Engineer, Customer Success

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations. 

Our mission is simple: End Cyber Risk. We’re looking for a Sales Engineer, Customer Success to be part of making that happen.  

The Sales Engineer (SE) will contribute to our Sales Engineering and Customer Success department, by supporting Customer Success Managers to help evangelize, design, propose, and review Arctic Wolf Services to help demonstrate the business value for customers. This is a results-oriented position, and you must demonstrate that you can own building the trust and rapport with customers and Customer Success Managers. This will be done by having a high aptitude in security technology, leadership, and business acumen. You thrive on autonomy while being a productive team member. The character and competency you bring to the sales process and team is a critical component to this role. Ultimately, you win with integrity and good intent.

Responsibilities: 

• Work with customers to help educate and drive the business value of the Arctic Wolf Networks services
• Deliver technical presentations and demos with a focus on the business requirements of the customer
• Create an environment in which customers become evangelists, maintain long term relationships with strategic customers to drive ongoing adoption and expansion of Arctic Wolf Networks services
• Help manage Proof of Concept deployments with potential customers, balancing structured POC process while adapting to each individual customer situation
• Promotes long-term customer success by providing deployment assistance as needed by the onboarding team and leveraging best practices to drive end-user adoption and engagement.
• Represent the voice of AWN to the customers, and represent the customers voice to AWN
• Assist the Customer Success Managers’ sales qualification and own the technical architecture design
• Light travel required / passport required

Required Skills and Experience:

• Minimum of 2 years in a customer-facing role, preferably in a presales engineering capacity or consulting role focused on security solutions
• Minimum of 5 years supporting, delivering, or designing enterprise IT systems, security focused systems desired
• Must have extensive technical experience in Networking, Security, Identity Management, Cloud Services, and Windows/Linux/Mac
• Ability to articulate the business application/value of the AWN technology to all audiences, ranging from technical to executive-level decision makers
• Excellent written, verbal, presentation, time management, and attention to detail
• You must have an “I own the problem AND the solution” attitude
• Strong working knowledge of Word, PowerPoint, and Excel

Nice To Have:

• Bachelor’s Degree
• CISSP, GCIH, CISA or CISM certification(s)
• Working knowledge of Salesforce.com
• Previous experience selling XaaS solutions (software, infrastructure, SOC/Security)
• Mac OS / Omnigraffle / VMware Fusion

About Arctic Wolf:

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry. 

Our Values 

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good. 

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.  

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities. 

All wolves receive compelling compensation and benefits packages, including: 

• Equity for all employees 
• Flexible time off and paid volunteer days 
• RRSP and 401k match 
• Training and career development programs 
• Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services 
• Robust Employee Assistance Program (EAP) with mental health services 
• Fertility support and paid parental leave 

 
Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com. 

Security Requirements:

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
• Background checks are required for this position.
• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”).  Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.