Program Manager, Global Privacy Office

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

As a member of the Visa Global Privacy Office (GPO), you will work on complex privacy topics shaping the global payments ecosystem as we enter the AI age. You will have a unique opportunity to become an expert on a diverse range of cutting-edge topics. In addition to leading the Visa global privacy program, our team supports a wide array of global, regional, and local initiatives on data governance, cybersecurity, records and information management, AI and machine learning, open banking and cross border data movement. If you have a curiosity for learning and a drive to enable business with a privacy by design mindset, we encourage you to apply for a role with the GPO.
The GPO is currently looking for a Program Manager to join its Program, Policy and Governance (PPG) Team. Reporting to the Senior Managing Counsel for the PPG Team, the Manager will be a critical point of contact for the Visa Global Privacy Program, liaising across the organization to enable comprehensive privacy controls throughout Visa. 

Essential Functions
•    Able to take critical eye toward process streamlining, tool enhancements (including use of GenAI) and de-duplication across data workstreams (data use, privacy, AI, cybersecurity, and records & information management).  
•    Represent the Global Privacy Office’s Privacy Risk Assessment (PRA) program, including making determinations around properly preserving Records of Processing Activities (ROPAs), and assisting with conducting Data Protection Impact Assessments (DPIA).
•    Work closely with GPO Legal colleagues to ensure they have proper review and line-of-sight into PRAs and other privacy governance initiatives.
•    Support updates to and monitoring critical privacy program components, including global privacy notices, PRA pipeline and SLA reports, and post-review action items associated with PRAs.
•    Provide project management support for compliance projects related to roll out of new/updated laws and regulations
•    Assist with tracking of, revisions to, and other updates to program training, standards, procedures and other documentation
•    Assist with program communications out to key business stakeholders on key privacy, AI and data use developments.
•    Actively learn and lend privacy expertise as it relates to data, AI, and privacy in projects across the organization.
•    Consistently manage stakeholder expectations, ensure delivery of the highest quality service, and solicit and act on feedback.
•    Proactively identify opportunities and deliver improvements.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications
•5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications
•6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
•Relevant experience includes privacy governance and/or privacy operations management and/ or privacy legal experience in a global entity
•Excellent verbal, written, presentation, and interpersonal communications skills
•Demonstrated ability to work with and support cross-functional project teams
•Versatility, ability to prioritize and handle a large number of matters, and ability to work effectively on a small team with significant workload
•Strong people skills with proven ability to build strong working relationships with internal clients at all levels of management and work on cross-functional teams on complex issues
•Strong project management and execution
•Strong attention to detail and focus on task completion is critical
•IAPP Certification such as CIPM or similar
•JD, MBA or other graduate level qualifications
•Practical experience supporting initiatives involving AI, including Generative AI

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 105,900 to 137,700 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.