Head of Continuity Management

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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The Head of Continuity Management leads a team responsible for supporting the Enterprise Operational Resilience (EOR) office’s development, implementation, and execution of first line of defense Business Continuity (BC) and Disaster Recovery (DR) processes across the enterprise in support of policy, standards, procedures, and regulatory requirements during business as usual. The selected individual will also facilitate complex cross-functional continuity initiatives consistent with Truist's strategic objectives and will implement systems and processes that support continuity management program implementation and maturity improvement. The person will further manage forward-looking continuity program requirements in accordance with regulatory guidance to maintain and improve an enterprise-wide capability that supports continuity of service for Truist's teammates, clients, and shareholders in the event of a business disruption. The chosen candidate will lead the coordinated activities and communications during crisis response and recovery in collaboration with the Enterprise Response Management function within the EOR office. The Head of Continuity Management will also lead coordination across various departments within the company to ensure Truist can recover safely, quickly, and effectively from any crisis. The individual will also coordinate the generation of post-incident reviews to drive improvements.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.  
1.    Continuity Management Program Operation
a.    Risk Assessment and Business Impact Analysis (BIA)– conduct thorough risk assessments to identify potential disruptions, evaluate impact on business operations, and prioritize critical functions to protect / recover.
b.    Identify and assess critical business process and main assets to be considered from the Business Impact Analysis results (e.g., critical IT applications, critical third parties, etc.).
c.    Undertake analysis with Business Units/across Department to understand what capabilities can be made available to support a recovery if those risks materialize.
d.    Plan Development and Implementation – lead the development, documentation, and implementation of comprehensive business continuity and disaster recovery plans, including recovery strategies, communication protocols, and escalation procedures.  
e.    Testing and Exercises – regularly test and exercise BC / DR plans through simulations and drills to identify weaknesses, ensure effectiveness, and refine recovery strategies.
f.    Third Party BC/DR Management – provide requirements coordination and subject matter expertise for TP continuity assessments in conjunction with Enterprise Third Party partners, e.g. Third Party Risk Operations Function (TPROF), Third Party Risk Management (TPRM), Sourcing, etc. 
g.    Drive strategic initiatives to improve operational resilience for Truist
h.    Collaborate with HR teams to integrate resilience principles into talent management and development programs.
2.    Enterprise Response Support
a.    Support the development, socialization, and enterprise-wide adoption of an Enterprise Operational Resilience Incident Playbook/Response Plan, the coordination of the response to enterprise operational disruptions, participate in crisis management teams, and oversee the execution of continuity recovery plans during incidents.
b.    Partner in the planning and facilitation of Enterprise Exercises, including executive level exercises, as required.
c.    Serve as a key contributor for internal communications across the firm during major incidents.
d.    Coordinate in the process of After-Action Reporting and generate lessons learned to drive continuous improvement. 
e.    Develop, review and coordinate implementation of Enterprise Operational Resilience documents such as procedures, playbooks, etc.
f.    Risk Management
g.    Work closely with second and third line teams to ensure adherence to enterprise policies and internal governance controls.
h.    Drive a culture of risk management across the Continuity Management organization, developing processes and procedures that identify and mitigate operational risks.
i.    Evaluate and provide input for business and technology unit recovery and resiliency strategies to ensure business continuity and disaster recovery risk reduction in alignment with enterprise risk appetite.
j.    For assigned functions, develop content to prepare for and respond to internal audit requests and/or external regulatory examinations.
k.    Develop and monitor key risk indicators (KRIs) and performance metrics to ensure the health of the EOR program and report to leadership.
3.    Stakeholder Engagement, Communication, & Training
4.    Act as the primary liaison between BC/DR operations and Enterprise Response teams for day-to-day execution of program and during crisis response and recovery. Build and maintain strong relationships with business leaders across the firm, clearly communicating strategies to address continuity consistently and transparently.
5.    Lead internal communication efforts during major incidents, delivering clear and concise messages that are targeted, consistent, thoughtful, and timely.
6.    Serve as a subject matter expert on continuity management (CM) for senior leadership and external stakeholders, advising on risk mitigation, threats, and CM best practices.
7.    Develop and deliver training programs to educate teammates at all levels on BC procedures, emergency response protocols, and crisis communication guidelines.
8.    Leadership & Team Development
a.    Grow strong partnerships across business units and various departments to promote a culture of preparedness and collaboration integrating business resilience within their processes.
b.    Lead the Continuity Management team, encouraging collaboration, creating a sense of urgency, and driving high performance through focus on outcomes and delivering results.
c.    Oversee talent development ensuring team members are equipped to handle the complexities of BC/DR/Enterprise Risk Management (ERM), risk mitigation, and regulatory compliance while delivering on Truist’s Purpose, Mission, and Values.
d.    Inspire a culture of executional excellence that prioritizes clients, promotes operational resilience, and embodies the spirit of T3.
9.    Technology Integration
a.    Leverage advanced technologies for BC/DR and crisis response, including cloud-based disaster recovery solutions and automation tools
b.    Utilize data driven intelligence tools for predictive analytics and scenario simulations to enhance crisis management.
10.    Regulatory Requirements
a.    Ensure all resilience programs align with relevant rules and regulations, including those outlined in the FFIEC Business Continuity Management booklet.
b.    Stay updated on regulatory changes and industry best practices.
c.    Work closely with compliance teams to ensure adherence to regulatory requirements.
d.    Prepare and present reports to regulatory bodies as needed
 

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1.    Bachelor’s degree or equivalent work experience
2.    15+ years of leadership experience managing complex, cross-functional teams and programs with demonstrated ability to build high performing teams, while also creating a culture of executional excellence.
3.    Proven track record of managing large-scale resilience programs and projects and coordinating enterprise-wide response efforts.
4.    Expertise in DR/ BC frameworks including ISO 22301, National Institute of Standards and Technology (NIST), or Federal Financial Institutions Examination Council (FFIEC) Information Technology Examination Handbook (IT Handbook), and Financial Services regulatory standards required.
5.    Possess and demonstrate strong business continuity/disaster recovery knowledge, leadership and decision-making skills.
6.    Excellent communication and interpersonal style with an ability to influence at all leadership levels.
7.    Ability to represent Truist on risk-related matters, including directly interfacing with external parties including the FRB, FINRA, OCC, State Regulators and other third-party auditors.
8.    Strong analytical and organizational skills and extensive experience designing, developing, implementing and executing a business continuity/disaster recovery program
9.    Adept with Microsoft Office products.

Preferred Qualifications:
1.    Advanced degree strongly preferred (e.g. Master of Business Administration, Risk Management, or relevant master’s degree
2.    20+ years in senior leadership positions across lines of business, functions, and/or technology in financial services industry
3.    Experience building innovative solutions to complex business problems, gaining consensus with diverse stakeholders, and executing with operational excellence
4.    Advanced knowledge of financial services industry in client service delivery and technology, with deep understanding of Service technology systems impact on business operations 
5.    Industry Certifications including Certified Business Continuity Professional (CBCP), Master Business Continuity Professional (MBCP), Certified Information Systems Security Professional (CISSP), or similar certifications are preferred. 
6.    Experience with integrated BCM and IT Continuity platforms, crisis management, and Risk Intelligence automation tools such as Archer or ServiceNow

 

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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