IAM (Identity and Access Management) Operations Support

The IAM Operations Support (GOS) team is focused on providing effort coordination support utilizing project management methodologies to our business partners, representing IAM on IS program working groups and fostering a relationship with IAM partners globally. The Operations Support is an individual contributor position responsible for leading efforts to remediate risk, increase and improve access and entitlement automation as part of overall operational efficiency enhancement and implement overall CISO and IAM strategic efforts including tech mandate changes. The overall objective of this role is to ensure the execution of Information Security directives and activities in alignment with Citi's data security policy.

What you will do:

• Maintain a professional relationship with our business partners, colleagues and external customers through effective communications and diplomacy to guide and influence IS practices.
• Coordinate complex ang highly visible IAM engagements and efforts with utilizing project management framework to meet strategic goals.
• Be responsible for IAM Ops owned project milestones and deliverables.
• Partner with IS governance programs and coordinating within IAM Ops to implement policy changes
• Understand risk and control levels for multi-functional areas for IAM Ops supported systems/applications/tools and propose revisions where necessary.
• Readily adopt automation strategies wherever practical and cost efficient.
• Partner with peers within other service delivery centers and across Global Identity and Access Management to maximize operational efficiencies and effectiveness.
• Provide project or program updates to IAM Ops leadership and our business partners through multiple channels including verbal and written media
• Proactively review IAM Ops processes to address business impacts based on metrics review, business and IAM Ops partner feedback or other sources to identify root causes and possible process improvements.
• Proactively engage in any new system development or major enhancements that affect IAM Ops services so IAM Ops can provide the appropriate support and advisory.
• Provide Information Security consulting services including interpretation and clarification of policies, procedures, standards and or concepts.
• Ensure strong program and project level governance, including monitoring and control efforts for the supported projects, in compliance with Project Management Policy and Procedures.
• Participate in the evaluation and selection of applications and systems with specific focus on IS implications, and in the planning and implementation of IS administration for IT and business driven projects.
• Support the IAM organization in meeting any ad hoc requirements from IAM Ops and IS related programs.

Your profile:

• 5-7 year’s work experience in Project Management, Information Security, or Cyber Security.
• Must be committed to the delivery of quality customer service.
• Must be a self-starter with the ability to work in a fast-paced environment.
• Deep knowledge IAM Ops and/or IAM Ops supported systems or applications
• General knowledge of Identity& Access Management practices on various platforms, applications, and systems across Citi.
• Experience with problem and incident management processes for security and identity and access management incidents.
• Extensive knowledge of global regulatory guidelines, industry standard security practices, Citi's corporate information security policies and compliance controls
• Excellent problem-solving skills.
• Excellent written and verbal communication skills required to negotiate internally and externally, often at a senior level.
• Advanced knowledge of Microsoft Office products (PowerPoint and Excel required) and IAM Ops tools
• Bachelor’s degree/University degree or equivalent experience

What we can offer you:

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program
• Home Office Allowance (for colleagues working in hybrid work models)
• Paid Parental Leave Program (maternity and paternity leave)
• Private Medical Care Program and onsite medical rooms at our offices
• Pension Plan Contribution to voluntary pension fund
• Group Life Insurance
• Employee Assistance Program
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
• Flexible work arrangements to support you in managing work - life balance
• Career progression opportunities across geographies and business lines
• Socially active employee communities with diverse networking opportunities

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. 

Sounds like Citi has everything you need?

Then apply to discover the true extent of your capabilities. 

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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