Network Observability Engineer (ExtraHop)

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Network Observability Engineer (ExtraHop) do at Fiserv? 
We're seeking a Network Observability Engineer to help us gain deep insights into the performance, availability, and behavior of our network infrastructure. In this role, you'll be responsible for building and maintaining observability solutions that provide end-to-end visibility across hybrid cloud and on-prem environments. Your work will help improve incident response, optimize network performance, and ensure the reliability of critical business systems.

What you will do:

• Design, implement, and manage observability solutions for complex network environments using tools like Grafana, Prometheus, ELK, Splunk, OpenTelemetry, Extrahop and Selector.AI
• Develop dashboards, alerts, and data pipelines that provide actionable visibility into network performance, latency, packet loss, and throughput
• Collaborate with infrastructure and DevOps teams to identify key telemetry sources (e.g., SNMP, NetFlow, sFlow, syslog, packet captures)
• Define SLOs, SLIs, and KPIs to monitor network health and performance
• Implement automated detection and diagnostics for anomalies and incidents using AIOps or rule-based systems
• Drive root cause analysis for network-related issues and contribute to blameless postmortems
• Integrate observability tools with incident management and ticketing systems (e.g., ServiceNow, MoogSoft or Selector.AI)
• Champion a culture of observability, automation and performance engineering within the organization

What you will need to have:

• 5+ years of experience in network engineering
• 5+ year of experience with network protocols (TCP/IP, UDP, DNS, HTTP, etc.) and monitoring standards (SNMP, NetFlow, ICMP)
• 3+ years of experience with observability tools (e.g., Grafana, Prometheus, Splunk, Broadcom NetOps (Spectrum/CAPM), Extrahop, Wireshark)
• 3+ years of experience in scripting or programming (Python, Bash, Go, etc.)
• 1+ years of experience in cloud networking (AWS/GCP/Azure) and hybrid environments

What would be great to have:

• Experience with Infrastructure as Code (Terraform, Ansible)
• Exposure to SD-WAN, network virtualization, or container networking (Kubernetes, CNI plugins)
• Understanding of security and compliance monitoring (e.g., PCI, HIPAA)
• Certifications like CCNA/CCNP, PCNSE, or AWS Certified Advanced Networking

Important info about this role:

• All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability
• You must be a US Citizen due to the background check requirements for this role

Perks at Work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards
• Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program
• Advance your career with training, development, certification, and internal mobility opportunities

#NetworkEngineer
#Observability
#ExtraHop
#NetworkMonitoring
#NetworkSecurity
#TechJobs

#LI-CD1

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.