Critical Incident Coordinator (Senior)

Looking for an opportunity to make an impact?

At Leidos, innovation is at the heart of everything we do. Powered by a team as diverse as it is talented, we're driven by a shared passion for delivering bold solutions that fuel our customers' success. We believe in empowering our people, giving back to our communities, and leading with sustainability. Every action we take is grounded in integrity and a steadfast commitment to doing what’s right—for our customers, our teams, and the world around us. Our Mission, Vision, and Values aren't just words—they're the compass guiding our journey toward a brighter future.

If this sounds like the kind of environment where you can thrive, keep reading!

The National Security Sector technology-enabled services and mission software capabilities for defense and intel customers in the areas of cyber, logistics, security operations, and decision analytics.

Are you ready for your next career challenge?

The National Security Sector at Leidos is seeking a motivated and tactical Critical Incident Coordinator (Senior) supporting Leidos Homeland and Force Protection Business Area division FBI portfolio. The candidate will support our Agile DevSecOps contract and be responsible for understanding customer needs to create applications. The ideal candidate will possess superior analytical and problem-solving skills, operate independently with limited supervision and feedback, be a strong team player, and can establish solid working relationships with technical staff and peers within the division, as well as our external Government customers. Experience in communications, Agile, and DevSecOps; hardware/software fabrication; Cloud, platform system integration; and/or test and evaluation is a plus.

Join a team committed to a Mission!

Primary Responsibilities:

• Manage the relationship with the end user through final resolution, including periodic status.

• Ensures critical incident notifications are issued. Actively monitors the status of critical incidents.

• Coordinates after-action meetings to assess the response to critical incidents. Establish and lead command posts when necessary.

Clearance Required to be considered:

• Current TS/SCI.

Required Experience, Skills, and Education:

• 8+ years of relevant experience

• Bachelor’s degree in English, Literature, Business, Systems, Social Science, Psychology or technical discipline or equivalent specialized experience

• Familiarity with the use of software to track issues and customer interactions

• Communicating across business areas during incident coordination

• Triaging incidents and determining the severity, deciding the best course of action after an incident strikes and delegating crucial tasks to the appropriate team members                                                                

• Development of critical incident response plans

Preferred Experience, Skills, and Education:

• Microsoft Suite (Excel, PowerPoint, Word)

• SharePoint

• PowerBI

Original Posting:

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.