Consumer Compliance Program Leader, Open Banking

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Consumer Compliance Program Leader, Open Banking

Overview

The Open Banking team is looking for a Consumer Compliance Program Lead, supporting our Consumer products and Consumer Reporting Agency requirements. The ideal candidate is passionate about consumer empowerment, efficient process implementation and consumer control of their financial data. They will also bring a deep understanding of US credit reporting, regulatory requirements for US Credit Reporting Agencies and operational excellence.

Role

• Design, implement and maintain consumer compliance program, including risk assessment, policies and procedures, as it relates to 1033, UDAAP, FCRA, GLBA, and other applicable consumer laws.
• Align compliance strategy and priorities with Senior Management and Board
• Assess Compliance Risk Appetite and advise on appropriate actions to address areas outside of risk appetite through review of risks, controls, MIS and operational dashboards.
• Partner with product teams and functional partners to assess consumer financial risks, design and timely implementation of compliance controls.
• Represent Consumer Compliance on critical regulatory matters. Collaborate with internal partners including Legal, Regulatory, Technology, and others to address compliance issues.
• Drive development of consumer compliance training and guidance materials for internal and external stakeholders and partners
• Oversee complaint and disputes, including identification, response, reporting, analytics, assessing and advising stakeholders on impacts
• Oversee design and maintenance of consumer compliance systems and tools
• Ensure models are compliant with applicable company policies and standards
• Prepare periodic reporting and present materials to management and/or the Board
• Maintain subject matter expertise and ongoing awareness of requirements of applicable consumer laws and industry best practices (Including but not limited to GLBA, UDAAP, FCRA, and other related laws and regulations), risks and appropriate controls
• Participate in industry groups and trade association working groups or other forums.

All About You

• Self-starter, flexible, innovative and adaptive
• Expertise of Compliance laws, rules, regulations, risks and typologies
• Proficiency in consumer regulations required (e.g., FCRA, UDAAP, GLBA, etc.) and BSA/AML/OFAC
• Strong knowledge of Compliance/Risk & Controls concepts and functions within financial services
• Highly motivated, strong attention to detail, team oriented, organized
• Ability to work under pressure and meet deadlines, adapting to unexpected changes in expectations or requirements
• Advanced proficiency in Microsoft Office products, particularly Microsoft Excel, PowerPoint and Project
• Strong written and verbal communication and interpersonal skills
• People leadership skills, including the fostering of a positive and cohesive team through coaching, mentoring, and the development of staff
• Ability to develop strong relationships with peers, colleagues and other stakeholders
• Bachelor’s degree and any of the following: experience in compliance, legal or other control-related function in financial services, regulatory organization, or legal/consulting firm, or a combination thereof;
• Advanced degree preferred
• CRCM, CAMS or other compliance certifications preferred

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

Salt Lake City, Utah: $135,000 - $216,000 USD