Data Loss Prevention Operations Lead – Outbound Email

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

The Cyber Security Operations team within Global Information Security is seeking a technically skilled and detail-oriented analyst to support Data Loss Prevention (DLP) operations with a focus on outbound email monitoring. This role is instrumental in safeguarding sensitive data, driving operational excellence, and reducing enterprise risk. The successful candidate will proactively monitor DLP rule performance, support investigations, and contribute to the continuous improvement of detection, response, and automation capabilities.

 Key Responsibilities:

• Monitor daily DLP detection activity and assess performance, identifying anomalies and escalating as appropriate.
• Maintain and enhance operational playbooks, test plans, and process documentation.
• Provide audit-ready evidence of control adherence and detection rule effectiveness.
• Collaborate with business, technology, and policy teams to validate rule changes and assess operational impacts.
• Analyze trends and metrics to identify risk indicators and drive improvements in rule logic and operational performance.
• Integrate detection rule changes based on business needs, control findings, or incident analysis.
• Provide timely operational insights and recommendations to leadership to support governance and decision-making.
• Provide support for DLP impacting incidents, technical releases and global resources.  Time commitment is across time zones, not always within scheduled working hours.
• Contribute to the maturity of the DLP program, including cross-channel alignment and automation opportunities.

Required Qualifications

• Minimum 5 years of experience in information security, or technology
• Proficient in creating, testing, and optimizing DLP detection rules using regex and Exact Data Match (EDM).
• Strong proficiency in writing Splunk queries and interpreting log data to support investigations and rule tuning.
• In-depth understanding of SMTP routing and email security infrastructure, including how policies and detection tools interact with mail flow.
• Deep understanding of the NIST Cybersecurity Framework and regulatory requirements, including regional restrictions.
• Experience with scripting or automation (e.g., Python, PowerShell, Bash) to support process optimization, alert triage, and reporting.
• Familiarity with workflow automation tools (e.g., ServiceNow Flow Designer, Jira Automation, Microsoft Power Automate).
• Proven ability to communicate complex technical findings to both technical and non-technical audiences.
• Demonstrated problem-solving capabilities and ability to operate independently in a fast-paced, high-pressure environment.
• Relevant certifications: Security+, Network+, CEH, CISSP, CCNA, or CCNP. 
• Due to the nature of the role and data access, enrollment in Associate Investment Monitoring may be required.

Skills:

• Cyber Security
• Data Privacy and Protection
• Problem Solving
• Process Management
• Threat Analysis

This job will be open and accepting applications for a minimum of seven days from the date it was posted.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - CO - Denver - 1144 15th St - Denver Gis (CO9926), US - DC - Washington - 1800 K St NW - 1800 K Street NW (DC1842), US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540)

Pay and benefits information

Pay range

$93,700.00 - $142,500.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.