Senior Threat Monitoring & Response Engineer

Job Description

Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune.

Summary

Would you like to be a part of a fun, sophisticated, and growing Security team for a best-in-class SaaS company?

Zendesk is looking for a passionate Senior Threat Monitoring and Response Engineer with solid communication and analytical skills to contribute to our Threat Hunting and Incident Response programs. We are seeking someone with a mixture of technical ability, attention to detail, ability to connect disparate pieces of data and someone who can function well on an impactful and closely-knit distributed team.

Zendesk’s Threat Monitoring & Response Team develops and implements processes and tools that allow us to react swiftly and decisively to identified threats to Zendesk and its customers. We partner with our Security Engineering teams to ensure we have the right tools and techniques in place to successfully monitor and detect threats to the Zendesk platform!

What you’ll be doing:

• Assist with the development of Threat Hunting processes, playbooks, and frameworks

• Participate in threat hunting exercises, with a focus on deficiencies requiring additional attention.

• Stay ahead of and remain knowledgeable about new threats and tactics. Analyze attacker tactics, techniques, and procedures (TTPs) from security events across a large network of devices and end-user systems.

• Manage technical cyber security investigations, triage, and containment.

• Contribute to the development and operation of automation and orchestration tools to reduce manual tasks.

• Partner with the security engineering team to mature monitoring and response capabilities.

• Will take part in a compensated on-call rotation.

• Actively participate in the cyber security community forming relationships and knowledge sharing

• Help Zendesk teams and partners understand global cyber events and mitigate threats as they relate to Zendesk.

• Assist with the design of Threat Monitoring & Response operations

• Develop and mentor junior staff through open communication, training and development opportunities and celebrate success.

• Easily adapt to change, seek new responsibilities, accept challenges and thrive in ambiguity.

What you bring to the role:

Required:

• 3+ years of information security response and investigation experience

• 2+ years experience working in a global cloud based environment

• 2+ or more years experience in a scripting language

• 1+ or more years experience briefing customers throughout the business on current cyber threats and events.

Preferred:

• Security certifications such as CISSP or SANS

• Experience in information sharing organizations such as ISAC

• Involvement in local or regional security user groups or conferences

• Experience automating tasks with Python 3

• Experience with system engineering

Tech Stack

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

EEO Statement

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.