Senior Manager - IT Security Operations @MMCTech

Company:

Mercer

Description:

We are seeking a talented individual to join our IT Security Operations team at Marsh McLennan.

This role will oversee the L2 and L3 regional operations team and play a crucial role in managing the wider global team for Network & Cyber Security Infrastructure.

The Senior Manager will be responsible for managing both business-as-usual (BAU) and project-related work associated with global operations, ensuring the security and stability of our infrastructure.

Marsh McLennan (MMC) has established its EMEA Technology Hub in Cluj, Romania, reflecting our commitment to innovation and excellence. This hub is central to our digital strategy, addressing emerging challenges and enhancing service delivery through advanced technology solutions that empower our clients and promote sustainable growth.

We will count on you to:

• Oversee the L2 and L3 regional operations team, providing leadership and direction to ensure effective incident, change, problem, and request management.

• Serve as the escalation point for L1 support, creating processes, providing guidance, and ensuring quality assurance.

• Contribute to and implement the strategic direction for a converged Network & Cyber Security operating model, including the creation and enforcement of operational standards and processes.

• Lead and contribute to organizational programs such as automation, capacity management, vulnerability management, and operational efficiencies.

• Supervise a team of 5-8 regional engineers, including responsibilities for scheduling, hiring, terminations, pay changes, and on-call schedules.

• Collaborate with a global footprint of 22-28 engineers to ensure effective operational management and incident response.

What you need to have:

• Proven experience in IT security operations, particularly in managing L2 and L3 infrastructure teams.

• Strong technical knowledge of information security risks and defenses, with the ability to apply this knowledge to real-world scenarios.

• Experience in leading incident response efforts and managing security incidents and investigations.

• Excellent communication skills, with the ability to represent the company’s information security program to clients and stakeholders.

What makes you stand out:

• Experience with automation and tool adoption initiatives in a security operations context.

• Familiarity with SLA/KPI/metrics reporting and operational vendor management.

• A proactive approach to identifying and mitigating security risks, with a focus on continuous improvement.

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

• A yearly budget and the opportunity to build your flexible benefits package (up to 20% of your annual salary).

• 30+ days off (25 legal days off, 1 extra day off on your birthday, public holiday replacement days, extra buy/sell from your benefits budget).

• Performance Bonus scheme.

• Matching charity contributions, charity days off, and the Pay it Forward charity challenge.

• Core benefits - Pension, Life and Medical Insurance, Meal Vouchers, Travel Insurance.

• We champion flexible working, and our mission is to help you find YOUR work-life balance, whether that is standard working, flextime working, or working from home.

If you are ready to take on this exciting challenge and make a significant impact in our organization, we encourage you to apply!

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.