Sr. Manager, Security & Loss Prevention | Last Mile

Company Introduction:

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry. 

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day.   

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world. 

Role Overview:
The Sr. Manager, Security & Loss Prevention | Last Mile leads all related physical security operations and loss prevention support for Taiwan Logistics throughout Taiwan.

What You Will Do:

• Subject matter expert for all internal and external partners. Identify, promote, and implement risk-based, reliable, consistent, integrated, a cost-effective security measures which are designed based on proven S&LP practices and concepts
• Partner with internal customers to present and evaluate current and future S&LP services, processes, and initiatives
• Provide a secure working environment to our employees
• Evaluate threats, assess risks and implement risk management strategies
• Incident response planning, implementation, execution, and management
• Ensure high level of compliance to internal and external standards and regulations
• Address loss mitigation, physical security considerations, potential and actual workplace violence incidents per policy
• Oversee and lead investigations of theft and fraud and conduct interviews when appropriate and per policy
• Conduct S&LP audits and facilitate regular maintenance and troubleshooting of security systems. You will raise the security awareness within the employee population by training small groups in security topics and advise on personnel security matters.
• Prepare Taiwan S&LP Weekly Business Review deck. Track and report on key performance indicators
• Inspire performance excellence on the part of all security services team members and third-party vendors. Lead the way to ensure that Master Service Agreement is met and/or exceeds exceptions. Hold vendors accountable to meet customer demands

Essential Qualifications

• Bachelor’s Degree with 5+ equivalent professional experience or military experience
• 3+ years of experience in law enforcement, security, loss prevention, risk management, supply chain management, or other related field
• Proven loss prevention program exposure, including experience in a distribution environment,
• Demonstrable ability to proactively gather the right data from appropriate sources, while considering all the facts and other perspectives
• 1+ years of experience with MS Office Professional Suite, including Excel.

Preferred Qualifications:

• Influencing skills. Ability to move followers effectively into action, not with coercion but by eliciting their desire and conviction in the vision and values articulated by the organization
• Communication skills. Ability to identify the customer’s expectation, adjusting language and style to suit the listener
• Solutions-focused, customer-focused, and delivers excellent follow-up
• Experience with security equipment such as intrusion detection devices, access control systems, and video review system
• Experience with varies business types such as, logistics, warehouse, distribution center, multi-site loss management.
• Interviewing and Interrogation experience beneficial such as Wicklander and Zulawski, LPQ, CPP, LPC, CFI or other certifications is a plus
• Workplace Violence management and/or Business Continuity experience is a plus

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have

submitted false information as part of the application process.

• Coupang does not discriminate against disabled applicants or those with veteran status.
• We are proud to offer equal opportunities for all applicants.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/